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Old 05-27-2008, 08:26 AM   #1 (permalink)
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Default BES change pin device assigned to user

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Hi

I have two Blackbery 8310's, and I need to change the pin that is assigned to the users devices with BES I made a mistake with two blackberrys and gave then to the wrong people. Is there a way of getting round this without swapping the users devices or re-activating them with the BES?

thanks
dan
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Old 05-27-2008, 08:29 AM   #2 (permalink)
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Welcome to the forums.

If both devices are active on the BES, you will need to remove both devices, perform security wipes on them both, and then reactivate for the correct users.
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Old 05-27-2008, 08:31 AM   #3 (permalink)
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so there is no way I can do this remotley? what about switching the users devices with each other?
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Old 05-27-2008, 08:34 AM   #4 (permalink)
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I'm not sure I understand your question.... If I do understand it, you gave the 2 devices to the wrong people and activated them for the wrong people.

The only way to resolve that is to do what I stated above.

Unless I'm missing something with your question....
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Old 05-27-2008, 08:40 AM   #5 (permalink)
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the only problem is, I dont have the devices with me...and I want to avoid taking the devices from them..
Since the users have eachothers blackberrys on them, would switching them with eachover not fix this problem?
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Old 05-27-2008, 08:43 AM   #6 (permalink)
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Assuming both device have the correct voice and data plans, I don't see any reason why you couldn't just leave them as they are..... just update your Asset records to reflect the change.

However, if one of the devices was set up for 'Bob' with a 4000 minute voice plan, and you gave 'Bob' 'Fred's' device (which only has a 400 minute voice plan), then you should switch them. Likewise if one device was set up with an Unlimited BB data plan and the other a less-than Unlimited BB data plan.
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Old 05-27-2008, 08:46 AM   #7 (permalink)
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Fred will send an email, but it will come up as sent from bob to other users
same if bob tried to send an email it will come up as fred.

So what i'm thinking is that if you give bobs device to Fred and vice versa...then it should work?
they are all set up with the same tariff. i just dont want to reativate them with the server because they are in different location to the server and I dont want as much down time.
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Old 05-27-2008, 10:48 AM   #8 (permalink)
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each device will either have to be physically swapped between users, or remotely wiped and re-activated. You can wipe and re-activate them remotely, but one of those two things has to happen.

the actual Device PIN is hard coded to each device, and is unique to the device, that's how the entire BlackBerry infastructure works, and you cannot just switch PIN numbers on devices.
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Old 05-27-2008, 11:03 AM   #9 (permalink)
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So I can physically switch devices, or just swap sim cards,and backup each users data and import it into the phones.

How can I do this remotley? The blackberrys dont have a wifi connection...is this still possible?

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