BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-27-2008, 12:55 PM   #1 (permalink)
New Member
 
Join Date: May 2008
Model: 8130
PIN: N/A
Carrier: ATT
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default HELP: Curve 8130 reboots when trying to make a call

Please Login to Remove!

Hi,

I just recieved a replacement 8130 b/c my other one stopped working for no reason and since it was within 30 days it was at no cost...

Now my issue is the phone reboots when I try to make a call or when I try to recieve a call.

Everything else on the phone seems to work, (browser, email, etc)

The only thing I think it might be is I'm using my old SIM card in it... I will go to the AT&T store today to try a new SIM card, but wanted to know if anybody has any suggestions.

I was on with ATT support and we went through everything including wiping the system and nothing worked to fix.

HELP, PLEASE
Offline  
Old 05-27-2008, 03:01 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
wawasteele's Avatar
 
Join Date: Apr 2007
Model: 8900
OS: 4.6.1.206
Carrier: T-Mobile US
Posts: 241
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

I have heard that often when replacement phones are given, they are refurbished phones, not new. And that sometimes, refurbished phones, aren't really refurbished, just handed out to someone else.

I know with tmo, that after 2 or 3 replacements with refurbished phones, and you still have problems, they will then give you a new phone. At least that is what they did for my daughter.

So, I would suggest, that you turn that phone in and try for another one. Since this happened originally with less that 30 days, I would insist on a new phone and not a refurbished one.

Wanda
Offline  
Old 05-28-2008, 07:50 AM   #3 (permalink)
New Member
 
Join Date: May 2008
Model: 8130
PIN: N/A
Carrier: ATT
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks... just really frustrating. AT&T last night agreed to overnight me another phone... it will likely be a referburb, but hopefully i'll have better luck.
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.