05-30-2008, 02:16 PM
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| | Size Limit on Message Backups?
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Using a BlackBerry 8700c running 4.2 Handheld software, 4.3 Desktop Manager. The user wants to transfer all of his messages to a new BlackBerry Curve. When running the "Advanced" backup on the 8700c, on ONLY the "Messages" database, the process gets about a quarter of the way through when "The data was not recognized on the device" error appears. No messages are backed up.
I've tried removing/replacing the battery, running the backup on 4.0 and 4.1 versions of the Desktop Manager, disabling wireless synch, all to no success.
I've heard that there is a limit on the database size -- that the backup process won't work if a database is too large. This BlackBerry has a messages database with 7038 messages for a total size of 6414.6K. Will the backup process choke on a database that size? The user insists on keeping messages forever, despite my well-argued protests.
Any thoughts or advice would be appreciated. Thanks!