BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-01-2008, 09:10 AM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default New user, with weird problem

Please Login to Remove!

Hey guys, I just picked up the Curve 8310 from AT&T and I don't think I've stopped using it since Friday afternoon. The thing is awesome, I had a Moto RAZR before, so it's like day and night. I absolutely love it, still reading around to find cool apps/things to do with it.

Anyways, last night I was just messing around doing a ton of SMS texting and BB messaging with my friends. I had a bunch of things open I think, and I don't know what I exactly did, but it said "Low memory" and I remember it trying to delete extra languages by itself. The phone froze...I had no idea how to get the hourglass off the screen, but I kept holding down the power button for like 15 seconds a bunch of times, and it finially said "Turning off". I turned it back on and the only 2 text messages I had in my inbox were the two I got when I recieved my phone from At&t / Blackberry. I lost a ton of texts, and some current texts I haven't read. I then got more texts, and still lost them. It seems to be working fine now, anyone know what happened?

Also what is the best thing to do if the phone freezes like that? I felt bad to keep holding down the red button but I didn't know what else to do. Is it hard to take the battery out?

Has anyone else lost there text messages like this? What are things I can do to avoid this ever happening again. Also is there any memory monitor programs, that I can check to see my memory?

Thanks!!!
Offline  
Old 06-01-2008, 09:13 AM   #2 (permalink)
EPIC MOD
 
ezrunner's Avatar
 
Join Date: Mar 2006
Location: Virginia Beach
Model: ZED10
OS: DOS 3.1
PIN: INK STICK
Carrier: Tmobile
Posts: 12,214
Post Thanks: 9
Thanked 6 Times in 6 Posts
Default

Wirelessly posted (my new touch button BB)

Wow sounds like you managed to use up all your fee memory

Do a battery pull

And search for John clarks thread on memory optimization
__________________
ZED 10
Offline  
Old 06-01-2008, 09:14 AM   #3 (permalink)
BBF Moderator
 
akosnitzky's Avatar
 
Join Date: Jul 2005
Location: Southern Florida
Model: 9650
OS: 6.0.0.333
Carrier: Verizon BIS
Posts: 14,484
Post Thanks: 6
Thanked 7 Times in 7 Posts
Default

Wirelessly posted (Verizon 8830)

To check memory
options-status-file free.

When it freezes, pull the battery
__________________
------
Follow @akosnitzky on Twitter

LET'S GO CANES!
Offline  
Old 06-01-2008, 09:14 AM   #4 (permalink)
BBF Moderator
 
rachamphetamine's Avatar
 
Join Date: Mar 2008
Model: --
PIN: E SOL
Carrier: VZW
Posts: 3,117
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

1st step to take if device is having problems? - BlackBerryFAQ - This article describes how to do a battery pull, which is a simple process and can fix a lot of problems.
How do I free up memory on my device? - BlackBerryFAQ - If you're interested in getting more memory on your device, this article describes a few ways how to do just that.

Also, the easiest way (to my knowledge) to check your memory is to go to Options > Status where it will display "File Free" which is how much memory you have left on the device. If you don't already have a SD media card, that's another good way to free up memory as you can move ringtones and other media onto the card.
Offline  
Old 06-01-2008, 09:26 AM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

When I last checked it was about 8MB and that was after doing all the short term methods on the phone.

I just did the battery pull for the first time, and I'm going to leave it out for the next 30 minutes. I turned it off before pulling the battery.

What cause the high usage of the memory? Did I install too many apps?

I can't believe how fast I got answers, this forum is grrrrrrreat!
Offline  
Old 06-01-2008, 09:28 AM   #6 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by rachamphetamine View Post
1st step to take if device is having problems? - BlackBerryFAQ - This article describes how to do a battery pull, which is a simple process and can fix a lot of problems.
How do I free up memory on my device? - BlackBerryFAQ - If you're interested in getting more memory on your device, this article describes a few ways how to do just that.

Also, the easiest way (to my knowledge) to check your memory is to go to Options > Status where it will display "File Free" which is how much memory you have left on the device. If you don't already have a SD media card, that's another good way to free up memory as you can move ringtones and other media onto the card.
How do I install an SD card? I have a few extra 1gb cards in my office.
Offline  
Old 06-01-2008, 09:29 AM   #7 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,796
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

You need a microSD card - not an SD card. MicroSD cards are physically much smaller. It is installed beneath the battery in the back of the phone.
Offline  
Old 06-01-2008, 09:31 AM   #8 (permalink)
Knows Where the Search Button Is
 
wisel's Avatar
 
Join Date: May 2008
Location: Western PA
Model: 8330
OS: 4.5
PIN: N/A
Carrier: Verizon
Posts: 37
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

How many txts/emails do you have to have in inboxes (approx) for the memory to get lo? It sounds like the memory gets full pretty quickly.
__________________
It is easier to go down a hill than up, but the view is from the top.
Offline  
Old 06-01-2008, 09:31 AM   #9 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
You need a microSD card - not an SD card. MicroSD cards are physically much smaller. It is installed beneath the battery in the back of the phone.
Oh alright, where can I get one of these? I will definitely pick one up, when I get a chance. How big do you guys recommend?

Also sounds dumb, but when you remove the battery what is the proper process? I held the tab and pushed the backing off, but it didnt seem to come off that "easily". I was afraid of breaking it.

This thread: 1st step to take if device is having problems? - BlackBerryFAQ

Doesn't really say how to remove the battery.
Offline  
Old 06-01-2008, 09:32 AM   #10 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by wisel View Post
How many txts/emails do you have to have in inboxes (approx) for the memory to get lo? It sounds like the memory gets full pretty quickly.
I have no clue, but it was probably over a 100? I was doing non stop texting/bb messaging since Friday.
Offline  
Old 06-01-2008, 09:36 AM   #11 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,796
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

I have several thousand messages stored.
Threads, pictures and ringtones are a major cause of memory problems - minimize them.

The "search" function works really well on this forum; there are tons of questions about how to optimize memory, and what kind of microSD card to get.
Offline  
Old 06-01-2008, 09:39 AM   #12 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
I have several thousand messages stored.
Threads, pictures and ringtones are a major cause of memory problems - minimize them.

The "search" function works really well on this forum; there are tons of questions about how to optimize memory, and what kind of microSD card to get.
Ah, sorry. I'm such a noob. I'll do alot of reading today.

For putting the battery back in, wtf do I do? I can't seem to get it in there.
Offline  
Old 06-01-2008, 09:52 AM   #13 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,796
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

Well, not much to that.
With the BB in your palm, place the bottom edge, with the metal contacts aligned properly, in, then press the top edge in.

Not sure what other guidance I can give you...
Offline  
Old 06-01-2008, 10:04 AM   #14 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by NJBlackBerry View Post
Well, not much to that.
With the BB in your palm, place the bottom edge, with the metal contacts aligned properly, in, then press the top edge in.

Not sure what other guidance I can give you...
I guess I had to use a little force. I was being to delicate the first time around
Offline  
Old 06-01-2008, 10:23 AM   #15 (permalink)
Knows Where the Search Button Is
 
Join Date: Jun 2008
Model: 8310
PIN: N/A
Carrier: AT&T
Posts: 19
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Memory is still at only 9mb :( I had it up to 10mb, but now its at like 9.6mb...I deleted the sample video, and I had 2 pictures stored on the phone that I took.
Offline  
Old 06-01-2008, 10:24 AM   #16 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,796
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

http://www.blackberryforums.com/gene...ee-memory.html
Offline  
Old 06-01-2008, 10:27 AM   #17 (permalink)
Latino Hasta La Muerte
 
Join Date: Jan 2005
Location: Denville, NJ.
Model: 7250
OS: 4.1
PIN: G!!!
Carrier: Verizon
Posts: 9,025
Post Thanks: 51
Thanked 304 Times in 292 Posts
Default

When you pull the battery to free up memory, do so while the Blackberry is still on. Also, you only need to leave it out for a minute or so for the memory to be reset.

Moving pictures/music/ringtones to an SD Card will give you back a lot of free internal memory. Below 10 MB is bad and you may start to see problems like disappearing call logs and text messages, even before free memory gets to this level.
Online  
Old 06-01-2008, 10:43 AM   #18 (permalink)
Thumbs Must Hurt
 
Frisco's Avatar
 
Join Date: Mar 2008
Location: Nebraska
Model: 8330
OS: 4.5.0.131
PIN: N/A
Carrier: Alltel
Posts: 104
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by arigold View Post
When I last checked it was about 8MB and that was after doing all the short term methods on the phone.

I just did the battery pull for the first time, and I'm going to leave it out for the next 30 minutes. I turned it off before pulling the battery.

What cause the high usage of the memory? Did I install too many apps?

I can't believe how fast I got answers, this forum is grrrrrrreat!
A true battery pull is done with the device on, not turned off.

Also, it is not necessary to leave the battery out for more than about 30 seconds.

When you put the battery back in it may take about 2 minutes to finish booting up and doing a security check.
__________________
~ On to the Instinct! ~
Offline  
Old 06-01-2008, 10:54 AM   #19 (permalink)
New Member
 
gregski's Avatar
 
Join Date: Sep 2006
Location: Washington.....the state
Model: 8900
Carrier: AT&T
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'm not sure where you went wrong, but I've got 30+ applications on my 8300 and still have over 13MB free. Of course, all pics, ringtones and videos are stored on the card.
Offline  
Old 06-01-2008, 03:52 PM   #20 (permalink)
BBF Moderator
 
rachamphetamine's Avatar
 
Join Date: Mar 2008
Model: --
PIN: E SOL
Carrier: VZW
Posts: 3,117
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (via telepathy)

My mistake - I wasn't quite awake this morning and it is a microSD card, not a regular SD card.

You can find several name brands sold at great prices with card readers on Amazon.com.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.