BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-07-2005, 11:41 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Ozzy's Avatar
 
Join Date: Jul 2005
Model: 8707
Carrier: Vodafone
Posts: 270
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default unread mail icon when no new mail

Please Login to Remove!

Hi Guys,

Has anybody had a Blackberry that is stuck on displaying 1 new message?

i have another user like this. The last time it happened was to me when i had 14 new message's. Even though my messages on my Blackberry and Lotus Notes were cleared.

We have 7230's running on BES 2.2 v3.6 but i think this one has been upgraded to v4.

any help would be great!

Thanks
Offline  
Old 08-07-2005, 11:43 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

Check your Saved Messages folder... I'd bet there is unread mail there.
Offline  
Old 08-07-2005, 11:46 PM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Ozzy's Avatar
 
Join Date: Jul 2005
Model: 8707
Carrier: Vodafone
Posts: 270
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

ok will do.. ill get back to you on how it goes

Cheers!
Offline  
Old 08-07-2005, 11:51 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
Ozzy's Avatar
 
Join Date: Jul 2005
Model: 8707
Carrier: Vodafone
Posts: 270
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

ok, got the user to check his Lotus Notes Inbox, his Lotus Notes Folders and his Saved messages on his blackberry and there was no new mail.

When it happened to me, i had the same problem, no new mail anywhere!

has this happened to anyone or is there anything else to check/try?

Thanks
Offline  
Old 08-08-2005, 06:13 AM   #5 (permalink)
No longer Registered.
 
Dawg's Avatar
 
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,963
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

check missed calls
Offline  
Old 08-08-2005, 07:41 PM   #6 (permalink)
BBF Veteran
 
coreyg510's Avatar
 
Join Date: Apr 2005
Location: Lost in Translation
Model: 8700c
Carrier: Cingular
Posts: 3,190
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

you could try to send the unit another message. Once its read, it may delete this notification. I had this problem once and luckily it solved it. Also works with missed calls.
__________________
He's Back....and better than ever!
Offline  
Old 08-08-2005, 08:30 PM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Location: Arizona
Model: 8320
Carrier: T Mobile
Posts: 324
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Dawg
check missed calls
This is probably it. I know you get a mail icon for missed calls too. If not than going to you messages and marking prior opened should clear it up. I had the same problem when I got an email that had like 7 attached pictures. The BB was having problems trying to download all the information for the pics. It was just giving me a red x and saying that it couldn't download anymore data for the pics. I got the message icon stuck in the top even though I had no new messages. I am assuming that it was there because it knew that there was added information that it couldn't DL'd in the one email. But the marking prior opened thing work for me.
__________________
BB Curve
Offline  
Old 08-08-2005, 08:52 PM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
Ozzy's Avatar
 
Join Date: Jul 2005
Model: 8707
Carrier: Vodafone
Posts: 270
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

hi,

Thanks for the reply.

it is not the missed calls that is giving one new message. on v3.6 it used to show up as a 'new message' but now on v4 it shows up under the phone icon and it displays a little telephone for a misscall now.

although, correct me if i am wrong!

will try the "mark prior opened" thing out !

Cheers
Offline  
Old 08-08-2005, 08:56 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
Ozzy's Avatar
 
Join Date: Jul 2005
Model: 8707
Carrier: Vodafone
Posts: 270
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

ok, got the user to try "Mark Prior Opened" and it did not work,

then he did "Delete Prior" and still did not work.


hmmmm


any other idea's?
Offline  
Old 08-08-2005, 09:05 PM   #10 (permalink)
Thumbs Must Hurt
 
Rancor's Avatar
 
Join Date: Jun 2005
Location: Dathomir
Model: 7730
Carrier: Zefr
Posts: 171
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

could be a 'hidden' filed message.
Turn off "hide filed messages"
v4: Messages => (wheel)Options =>General Options =>
[change "Hide Filed Messages" to No]
__________________
!
Offline  
Old 08-08-2005, 09:25 PM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
Ozzy's Avatar
 
Join Date: Jul 2005
Model: 8707
Carrier: Vodafone
Posts: 270
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

hidden messages was set to YES but changed it to NO

all his messages appeared again as NEW then he did the 'Mark Prior Opened'
then 'Delete Prior' and now he has no messages in the inbox but still says "1 new message"
Offline  
Old 08-08-2005, 09:35 PM   #12 (permalink)
Thumbs Must Hurt
 
Rancor's Avatar
 
Join Date: Jun 2005
Location: Dathomir
Model: 7730
Carrier: Zefr
Posts: 171
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

fun hey?
Tried a search?
Messages => (wheel)Search =>
[scroll down to Folder, Set/change option to All Folders]
[scroll down to Show, change option to Received Only]
[scroll down to Type, set/change option to All]
=> (wheel)Search

what about voice mail, has that been checked?
__________________
!

Last edited by Rancor : 08-08-2005 at 09:56 PM. Reason: added voice mail q
Offline  
Old 08-09-2005, 12:15 AM   #13 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Jul 2005
Location: Arizona
Model: 8320
Carrier: T Mobile
Posts: 324
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by Rancor
fun hey?
what about voice mail, has that been checked?
This could be it too. It might depend on the provider you have. Most companies just use a icon to let you know you have voicemail, but T-mobile will send you a text and notify you that way. And I'm pretty sure that it will resend the message if you clear out the original one without checking the voicemail itself.
__________________
BB Curve
Offline  
Old 08-09-2005, 03:00 AM   #14 (permalink)
CrackBerry Addict
 
Mr Pink57's Avatar
 
Join Date: Apr 2005
Location: a van down by the river
Model: 8330
Carrier: Sprint
Posts: 591
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Wirelessly posted (your electric?: BlackBerry7520/4.0.0 Profile/MIDP-2.0 Configuration/CLDC-1.1 UP.Browser/5.0.3.3 UP.Link/5.1.2.12)

Might seem obvious and I am sure has been done, but maybe a soft reset could clear it up (cleared same problem for me).

pink
__________________
[rubbing his thumb and forefinger together]
Mr. Pink: Do you know what this is? Its the world's smallest violin playing just for the waitresses.
Offline  
Old 08-12-2005, 01:03 AM   #15 (permalink)
Thumbs Must Hurt
 
BigJay.Inc's Avatar
 
Join Date: Jul 2005
Location: Queenz, NY
Model: 8900
Carrier: TMobile
Posts: 60
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had a similar problem, it only occurred after resetting my Bberry....apprarently it save 4 messages from Nextel as UNREAD all the way at the beginning of my inbox. When in the inbox press the letter B and see if u see any messages there....
Offline  
Old 08-29-2005, 08:25 AM   #16 (permalink)
Thumbs Must Hurt
 
Join Date: Jul 2005
Model: 8700
Carrier: Cingular
Posts: 64
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just FYI, I had the EXACT same problem and couldn't find the new message anywhere but I was able to find the unread messages by following this. If you haven't tried it, give this a shot.

Quote:
Originally Posted by Rancor
fun hey?
Tried a search?
Messages => (wheel)Search =>
[scroll down to Folder, Set/change option to All Folders]
[scroll down to Show, change option to Received Only]
[scroll down to Type, set/change option to All]
=> (wheel)Search

what about voice mail, has that been checked?
Offline  
Old 08-29-2005, 08:28 AM   #17 (permalink)
No longer Registered.
 
Dawg's Avatar
 
Join Date: Mar 2005
Location: Atlanta
Model: 8330
OS: 4.5.0.138
PIN: 31a6c9c9
Carrier: Verizon BIS
Posts: 13,963
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

mine shows a phone and a mail icon when i miss a call
Offline  
Old 04-24-2006, 11:08 PM   #18 (permalink)
New Member
 
Join Date: Mar 2005
Location: Georgia
Model: 7130e
Carrier: Verizon
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had similar message deletion problems on my Verizon 7130e. My "new mail" icon indicated that I have 8 unread messages. When I received a new message and leave it unread, the new mail icon counted down; 7,6,5, etc for each new message that I received. Once I read one of these new messages; the counter starts re-incrimenting.
Also; my saved folder has one message that I cannot delete, no matter what I do.
The only thing that fixed it was to power off completely and remove the battery. Now my message folder is correct; but I still cannot delete the message in my saved folder. Any suggestions??
Offline  
Old 04-25-2006, 12:15 AM   #19 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2006
Model: 8800
Carrier: m
Posts: 108
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Check the handheld time. The wrong time can do all kinds of funky things with emails. Otherwise reset the handheld. It really does solve more things than it should.
Offline  
Old 10-29-2006, 11:57 AM   #20 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2005
Model: 8700
Carrier: Cingular
Posts: 35
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I had the exact same problem, and it was driving me crazy - the earlier poster was right - I had an unread message in my saved messages folder.

Even the U shortcut said I had no unread messages.

Saved messages...thanks!


Lee
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.