Originally Posted by david_uk
Fair enough. But you'd think the carriers would want to shout a bit louder about such a juicy revenue opportunity. For example, BES not mentioned at all as a device connection option on UK carriers' websites, only in the context of paying UKP2.5k for the back end.
Just asking for a bit more clarity...
UK mobile carriers are morons with respect to promoting BlackBerry services properly. AFAIK none of them really mention BES/enterprise solutions anywhere unless you ring some special "business" phone number and get bored to death by someone in sales, when you probably don't want any of the things they are trying to sell you (i.e. a BES server for £1000's. ;) I've never had any dealings with o2 as regards BES (a.k.a enterprise) but I know Vodafone won't enable enterprise on personal BlackBerry's as I did talk to them about it recently. I wouldn't waste my time with that network anyway.
T-Mobile UK charge £5p/m for BIS and when I spoke to their business support team almost two years ago I was able to have enterprise activated for an extra £5p/m totalling £10p/m for the two combined. On the paper bill it is called "BlackBerry Email Solution". A friend of mine has the same on his BlackBerry and got it by simply asking T-Mobile Business Support to "copy" what I had configured on my T-Mobile UK account. Another friend of mine wants to get a BlackBerry on T-Mobile UK once the Bold is out and I imagine he will also be able to get the same rate as me. To be on the safe side we'll be sure he checks with them first.
AFAIK T-Mobile UK don't charge any more than £10p/m for enterprise, unless anyone else knows otherwise.
Orange UK charge £5.11p/m for unlimited BIS (new tariff) if you're on an 18 or 24 month contract. I originally managed to get enterprise added for free by fluke rather than the £35p/m they advertise it costing on their web site, when talking to various people at Orange. They briefly broke this a couple of months ago after I made an enquiry about a missing icon and it took me a day of complaining until someone put it back on for me because, I was told, I had been using it before so was now entitled to keep it. I've now learned my lesson and so won't ring up again about anything technical and have anyone meddle with my configurations. I even managed to activate two more BlackBerry's for enterprise but with only the new BIS tariff (I won't say how), but it's frowned upon officially. I use an outsourced BES service and I don't see why I should pay a silly £35p/m for enterprise activation. RIM may well charge more for BES data than BIS data but it's still a stupid price given how little 250Mb of data on Orange costs (about £6) which anyone could use with Wireless ActiveSync and AUTD 2.0. Also Orange UK list BES for £35p/m with 20Mb allowance but BIS is £5.11 with a 250Mb allowance. How can that ring true since if you have BES you also get BIS included, therefore shouldn't the BES data allowance be 270Mb?
Getting enterprise for free on Orange (well it's £5.11 for BIS with enterprise activated) is very difficult. Getting it for £10p/m on T-Mobile with BIS included seems a lot easier and this may actually be the correct price. That is why I recommend anyone wanting enterprise on a UK BlackBerry goes with T-Mobile UK because I know it's not difficult to get it activated and doesn't cost very much.
Ideally all of the networks would promote enterprise to all and be more open about their prices. Orange list the £35p/m fee together with a £2500 activation price for the BES licence I assume. T-Mobile don't mention enterprise anywhere AFAIK.
No network seems to consider that people may use outsourced BES providers or may already have a BES server. BlackBerry enterprise seems to have been considered a complete end to end service provisioned by the mobile networks until recently, so they've not opened up their prices to take account of emerging alternatives. This is probably due to them wanting to squeeze as much money out of it for as long as they can and also due to the right people at the networks not realising outsourced BES exists.
It is a pity that the networks don't make it easier for their customers to talk to the right people who work at the network and can make a difference.
Finally I really hope that me making this post doesn't eventually result in me getting any of my enterprise provisioning bu**gered up or I will be mad! Will i regret opening my mouth!