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Old 06-06-2008, 12:02 PM   #1 (permalink)
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Default No RIM Serial Port/Modem with DM v4.3.0.17?

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Hi all, I am trying to get tethering working with my 8820 on AT&T. I've installed Desktop Manager v4.3.0.17 and AT&T Communications Manager v6.8.16. My BB shows up in Desktop Manager and syncs fine, but there is no virtual serial port or standard modem under device manager. When I run AT&T Communications Manager and try to select the GSM device, the only thing listed is my laptops internal modem.

I called AT&T, but they were no help. They tried transferring me to RIM, but I hung up after being on hold for 20 minutes (after 45 minutes on w/ AT&T). Any ideas what I need to do to get the serial port and modem to show up on my computer?
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Old 06-06-2008, 12:03 PM   #2 (permalink)
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Try reinstalling Desktop Manger...click the "Repair" option. That usually loads the standard modem for me.
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Old 06-06-2008, 12:39 PM   #3 (permalink)
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You're a genius. The repair worked for me, thanks.
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Old 06-06-2008, 12:42 PM   #4 (permalink)
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it seems to uninstall sometimes when uninstalling an OS...
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