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Old 06-09-2008, 09:29 AM   #1 (permalink)
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Default How to change BIS service provider?

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I'm from Thailand and I brought a used blackberry 8320 curve. However, I can't register on BIS service of my country because they said someone already registered this imei. I want to un-register BIS service provider and I found this forum Un-register from Cingular BIS web But the problem is I don't which service provider my phone is. I guess it's orange because I saw orange logo when I turn on, is it?

How can I contact orange service provider?

Thank you
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Old 06-09-2008, 09:34 AM   #2 (permalink)
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You've got to contact whoever sold you that device...
Read about this for other helpful tips > Buying a BlackBerry off eBay - BlackBerryFAQ
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Old 06-09-2008, 09:41 AM   #3 (permalink)
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you *might* and i repeat *might* be able to get Orange to release it directly if you call them. It all depends on if the original user has registered whatever new device onto their account
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Old 06-09-2008, 10:16 AM   #4 (permalink)
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Wirelessly posted

Do a google search for Orange uk then look for a 'contact us' link.
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Old 06-30-2008, 01:51 AM   #5 (permalink)
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Someone has released the pin for me, but I still can't register with my service provider in Thailand (BlackBerry Internet Service). But orange UK website lets me register their service provider (https://bis.eu.blackberry.com/html?brand=orangeuk)

Anyone can recommend whether I'm released or not?

Thank you
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Old 06-30-2008, 01:54 AM   #6 (permalink)
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Do you have a Blackberry data plan with your carrier?
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Old 07-02-2008, 09:01 AM   #7 (permalink)
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Quote:
Originally Posted by John Clark View Post
Do you have a Blackberry data plan with your carrier?
What do you mean by blackberry data plan? You mean the service provider which offer blackberry service in my country?

I have AIS and True but I can't register.

Thank you
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Old 07-02-2008, 09:12 AM   #8 (permalink)
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Sounds like the Blackberry is locked to Orange. If this is true, you have to get it unlocked before you can use it with anyone else.
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Old 07-02-2008, 03:19 PM   #9 (permalink)
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Quote:
Originally Posted by rambo47 View Post
Sounds like the Blackberry is locked to Orange.
How did you reach that conclusion? I'm just curious as everything indicated (if accurate) seems to point to the PIN already being associated with another BIS account.
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Old 07-02-2008, 04:02 PM   #10 (permalink)
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My bad. I mis-read the OP.
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Old 07-04-2008, 04:45 AM   #11 (permalink)
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Therefore, is my pin locked with what provider? and what shold i do? many thanks
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Old 07-10-2008, 08:40 AM   #12 (permalink)
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Today I called orange UK, and they can't help about this issue. Anyone can help? Please...........otherwise I have to sell this phone.
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Old 09-26-2008, 11:03 AM   #13 (permalink)
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Default I had the same problem and it is now solved

I bought my BB curve 8310 from eBay and it is at&t Cingular. When I first bring to AIS service center, the person at the center check pin and IMEI of my BB on some database and I get the message saying that it has been registered with other service provider.

I found out later that such message is standard for what they call a 'non-blackberry' SIM. The technical person at AIS told me that if you do not have the blackberry service on yet, it is the message that you are going to get when checking with that database.

He suggested me on how to run the test, and he guide me through it for about half an hour to finally find out that my BB has not registered with any service provider. And it is now ready to use.
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Old 09-26-2008, 12:30 PM   #14 (permalink)
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If your Blackberry is locked to Orange, you will have to buy an unlock code from someone like Horizon Wireless to use it with a different provider. Then call your provider and make sure your account includes the Blackberry Internet Service plan for data. Once that is done, you should have no trouble registering.

Last edited by rambo47 : 09-26-2008 at 12:32 PM.
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