Originally Posted by Baggarly
This device does not looked to have been dropped or anything. Any thoughts?
...i assume then that this was not purchased new? If it was purchased used, then you really can't tell for sure what type of damage was done to it by the prior owner(s). Having said that, I would bring it to your local VZW store and have them look at it. If you have insurance, they will most likely switch it out for you.