BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 06-10-2008, 03:34 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Mar 2008
Model: 8900
PIN: 24A672B3
Carrier: AT&T
Posts: 207
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Anyway to contact RIM??

Please Login to Remove!

Does anyone know the number or email I can reach RIM at? I want to get my Blackberry repaired by them, and my carrier store, told me to contact RIM directly. Any ideas?

Thanks.
Offline  
Old 06-10-2008, 03:42 PM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,667
Post Thanks: 1
Thanked 84 Times in 65 Posts
Default

1-877-BLK-BERR

However, I'd just call these guys:

HorizonWirelessOnline.com - Horizon Wireless, Canada’s Cellular Repair Center
Offline  
Old 06-10-2008, 04:07 PM   #3 (permalink)
BlackBerry Extraordinaire
 
CO_BBTechie's Avatar
 
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

And your carrier's representative apparently doesn't know how RIM works. They will not speak to you without a credit card number unless you are escalated to them BY your carrier. So you must start with your carrier if you wish to get to RIM.

Edit: Unless you have a tech support contract with RIM

Last edited by CO_BBTechie : 06-10-2008 at 04:07 PM. Reason: Clarification
Offline  
Old 06-11-2008, 05:29 PM   #4 (permalink)
BlackBerry Mensa
 
takeshi's Avatar
 
Join Date: Jan 2005
Location: Houston
Model: 8310
Carrier: at&t
Posts: 7,741
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by CO_BBTechie View Post
And your carrier's representative apparently doesn't know how RIM works.
That's really not surprising with at&t...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.