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Old 06-12-2008, 09:34 AM   #1 (permalink)
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My company has 3 users using Blackberrys to access their Outlook email. The setups were easy and all of them are receiving their messages just fine. One of the users wanted to know if there was a way to stop recieving new emails when he is at work (logged on to the Exchange Server). He is tired of having to delete emails that he has already read. I know someone will ask me if we're using BIS or BES, and I'm not sure. I assume that since we don't have a seperate server or equipment for the Blackberrys that we are using BIS. Any help will be much appreciated!!

-Kris
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Old 06-12-2008, 10:21 AM   #2 (permalink)
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Are you running BES or are they on BIS? The only ways I know of are to delete the account or turn off data services. However, once they are back on the data network, all mail on the server that has not been pushed, will be at that time.

Might try a search as I know this has been asked many times.
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Old 06-12-2008, 11:31 AM   #3 (permalink)
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I'm honestly not sure whether we're using BES or BIS. My assumption is that we're using BIS becuase I'm pretty sure that the company has not bought or installed any software/hardware for the server related to Blackberrys. It is my understanding after reading through the posts and FAQs here that a BES is more than just loading the users email address and password into the phone. If I'm mistaken please let me know! Since we only have two persons in our IT department (and I'm the one who has set up the Blackberrys) I figure I would have known if something like BES was being used. In another post it was said: "A second possible solution for you is to check the "disable email redirection while your handheld is connected" option (in Redirector settings in the Desktop Manager) and connect your Blackberry" What are your thoughts on this option?
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Old 06-12-2008, 12:55 PM   #4 (permalink)
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Ok....after posting my last reply I found out for sure that we are using BES and I was mistaken. I didn't realize that BES is really the only way to go with Exchange. After talking with the user who raised the question...he has said that leaving the unit in it's cradle/plugged in isn't an option at work. He's up and around too much and wants his phone on him. So I assume that other than turning off incoming emails there's nothing we can do since Blackberrys are "push" devices?

Thanks again
-Kris
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Old 06-12-2008, 02:34 PM   #5 (permalink)
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It's not the only way to go with Exchange but it is the "best" approach.

If you have Desktop Mananger installed there's a checkbox to disable mail redirection while the BB is connected via USB. Of course, the BB has to be connected via USB to stop mail delivery.

That's really the easiest option and only available to BES users. Note that if there are any email accounts integrated via BIS it won't stop delivery of email from those accounts.

Last edited by takeshi : 06-12-2008 at 02:35 PM.
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