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Old 06-12-2008, 05:54 PM   #1 (permalink)
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hey all, i'm new to this so if i ask something stupid don't laugh. Heres the deal i'm on vacation and unable to take my blackberry in to have it repaired. when I turn on the phone, everything turns on as normal. However, the keys and the roller are both unresponsive. When I plug it into my computer, the computer recognizes the phone and I can see that the phone is still recieving texts and emails. What can I do to fix my phone?
Also, at times I am able to roll the ball and have that work but I am still unable to use the keys or select anything.
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Old 06-12-2008, 05:55 PM   #2 (permalink)
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have you tried a battery pull?
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Old 06-12-2008, 06:01 PM   #3 (permalink)
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And has it gotten any moisture damage?
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Old 06-13-2008, 12:38 AM   #4 (permalink)
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I have tried the battery pull and there has been no water damage. I do have an update though, if i remove the battery for at least 30 minutes, it will turn on for a few seconds, allow me to do a few things then freeze up and turn off.
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Old 06-13-2008, 12:41 AM   #5 (permalink)
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Are the keys not working at all in that circumstance?

If you compose an email, do the keys work at all?
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