BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 08-13-2005, 09:52 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2005
Model: 7250
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Smile Newbie Can't Get Email, Browser OR Phone

Please Login to Remove!

Hello! My employers gave me a Blackberry to learn how to use (Alltel 7250 using the Enterprise version). I am having many problems with connectivity, however, but it is probably something very simple that I need to change in the setup. I was hoping that someone could help me.

PROBLEMS:
1. I cannot receive email, and my outgoing email is just "pending."
2. I cannot make phone calls (It rings one time, then a recording announces that "We're sorry. We are unable to process your call.")
3. I cannot access the internet (An error message says "Unable to connect to the selected Mobile Data Service.")

OTHER INFORMATION:
I have "Turned Wireless On" and the signal is at least 3-4 bars.
The network administrator at work has installed the Desktop Manager Software.

Are there any other settings that I should check?

Thanks!
Jessi
Offline  
Old 08-13-2005, 10:44 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,924
Post Thanks: 32
Thanked 463 Times in 399 Posts
Default

Look on the top row; does it display "1x" or "1X"; if it does NOT show 1X, you will not be able to do much of anything. Have you called Alltel to see if the account/phone number is set up properly?
Offline  
Old 08-13-2005, 10:49 PM   #3 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2005
Model: 7250
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

It does display a "1x".

I have not yet called Alltel because all the account and representative contact information is at work. I have to demonstrate this Blackberry on Monday, so I was hoping to have this figured out before I went back to work.

Thanks,
Jessi
Offline  
Old 08-13-2005, 10:56 PM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,924
Post Thanks: 32
Thanked 463 Times in 399 Posts
Default

OK; 1x = bad
Offline  
Old 08-13-2005, 11:02 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2005
Model: 7250
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What does this mean? How can I obtain more information? I did a "search" on the downloaded User's Guide, but found nothing.

Thanks,
Jessi
Offline  
Old 08-14-2005, 07:06 AM   #6 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: SGS7
Carrier: Verizon
Posts: 27,924
Post Thanks: 32
Thanked 463 Times in 399 Posts
Default

1x means that your BlackBerry does not have a "BlackBerry Data Plan" set up for it. It is not authorize to log on to the BlackBerry network. The solution lies within Alltel...
Offline  
Old 08-14-2005, 07:54 AM   #7 (permalink)
Knows Where the Search Button Is
 
Join Date: Aug 2005
Model: 7250
Posts: 17
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

OK... I guess this will just have to wait until Monday. Thanks so much for your help!!

Jessi
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

DM74H106N National Semiconductor TTL IC Dual J-K Flip-Flop 74106 - NOS Qty 4
$4.99
DM74H106N National Semiconductor TTL IC Dual J-K Flip-Flop 74106 - NOS Qty 4 pictureNational Semiconductor LM2876T & LM3876TF NEW
$19.5
National Semiconductor LM2876T & LM3876TF   NEW  pictureHarris Semiconductor MOVs
$25.0
Harris Semiconductor MOVs picturePeak DCA75 Atlas Advanced Semiconductor Analyser with Curve Tracing
$147.95
Peak DCA75 Atlas Advanced Semiconductor Analyser with Curve Tracing pictureSEMICONDUCTOR ROBOT CERAMIC END EFFECTOR 130617-02
$533.1
SEMICONDUCTOR ROBOT CERAMIC END EFFECTOR 130617-02 picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.