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Old 06-27-2008, 03:30 PM   #1 (permalink)
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Default Can't Send or reply to txt messages. Help!

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i bought a bb 8830 to use while i am in germany this summer. but ever since i got it i couldn't figure out how to send or reply to txt messages. my brother-in-law works for at&t and him and his friend couldn't figure it out and neither could the folks at my local verizon store (my carrier). they tell me the option should be there to "compose sms" but it is not. there is nothing that shows i have the ability to txt. i can, however, recieve txt messages. verizon told me to update the phones software and that should do it. i have updated everything and the problem persists? can anyone help me with this problem? thanks
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Old 06-27-2008, 03:33 PM   #2 (permalink)
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Where did the phone come from? Sounds like it has an IT Policy on it from a previous BlackBerry Enterprise Server setup.

Go into Options > Security Options > General Settings and scroll down to see if you find an entry for IT Policy Name: blahblah
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Old 06-27-2008, 03:33 PM   #3 (permalink)
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Where did you get the phone? Was it on a BES at any point? go to options > security options> general settings and what is listed next to IT Policy?
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Old 06-27-2008, 03:34 PM   #4 (permalink)
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When you open "Messages" and hit the menu key it doesn't have an option "Compose SMS Text"?
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Old 06-27-2008, 03:35 PM   #5 (permalink)
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Welcome to the BBForums.

Confirming with VZW that SMS is activated on your account would be a first step.

Another first step in a BB is always simply pull the battery (while the device is still powered ON), hold it 30 seconds and replace, reboot and check again.
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Old 06-27-2008, 03:39 PM   #6 (permalink)
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my dad bought it from someone, so maybe they had something setup on it?

under IT policy name is say "LFG"

yes, there is no option to compose a sms text message

i talked to verizon, and i sms is activated on my account.

thanks for the quick replys!

Last edited by YanSan : 06-27-2008 at 03:41 PM.
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Old 06-27-2008, 03:41 PM   #7 (permalink)
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You need to remove the IT Policy.
Remove IT Policy - BlackBerryFAQ
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Old 06-27-2008, 03:41 PM   #8 (permalink)
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So you bought it used.

Do this.
Remove IT Policy - BlackBerryFAQ
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Old 06-27-2008, 04:06 PM   #9 (permalink)
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thanks very much. sorry if this was something stupid and simple, i can't believe people from at&t and verizon couldn't think of this. thanks again
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Old 06-27-2008, 04:18 PM   #10 (permalink)
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It wasn't really a simple or stupid issue. There a more common issues out there. You'd be surprised how many friendly, knowledgeable people frequent this site. You go help from 2 of the best.

Also, for future reference on buying used devices, read over this: Buying a BlackBerry off eBay - BlackBerryFAQ
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Old 07-11-2008, 11:59 PM   #11 (permalink)
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Quote:
Originally Posted by JSanders View Post
So you bought it used.

Do this.
Remove IT Policy - BlackBerryFAQ
The remove IT Policy post really works. Yeah!!! I thought I would have to buy another blackberry again. I wish I had read this before. Woo hoo!!!!!! Thank you.
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Old 07-12-2008, 11:44 AM   #12 (permalink)
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The only thing that I noticed is when the Desktop Manager opens, you get a pop-up saying there was an error or something with the IT policy? Not sure how to make it go away. I guess it is not a big deal as long as compose sms has re-appeared.
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Old 02-16-2009, 12:32 PM   #13 (permalink)
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I have an 8830. and I am having a similar problem recieving but not being able to send sms text messages. I recently upgraded to 4.5 OS. When I go to messages and bring up the menu, I do have an option to compose an sms. I get the red x and the message (SMS error 5, message ID 153). Do you have any Idea if this is an IT policy problem as well. I don't find any IT policy on my Blackberry. And yes I have sms on my account and I have removed the battery and rebooted.

Thanks

Jwwtprice
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Old 02-16-2009, 12:35 PM   #14 (permalink)
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I would suggest calling your carrier to ask that they remove the SMS provision to your account and then re-enable it.
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Old 02-16-2009, 12:39 PM   #15 (permalink)
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Thanks. I'll try that.
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