we have a business contract which gives us free UK landline calls as long as we switch off the +44 prefix within the settings - but this means the phone doesn't recognise txts from numbers in the address book - any ideas on how to sort this? - thanks - neil

Wirelessly posted

I am assuming that you get free calls to the numbers o1,o2 etc.



I do not think that there is a way round this, it is a set up that is unique to BlackBerry that the name of the person who texts doesn't show up unless the country code is set in smart dialing.



That said although the +44 code is entered automatically when dialing I believe that it is not actually used unless you are calling from abroad. On my itemised bill my numbers called are listed without the +44 and the call log doesn't show the +44 prefix either. Therefore the billing department of your network shouldn't see the +44 prefix and thus the call should be recognised as begining with .01, o2 etc and the free tariff applied.



Check with your carrier and have a look at your most recent itemised bill (or check online) for the way the numbers are recorded.



This is my understanding of how it works but I could be wrong! Maybe someone else can confirm/correct this.

Hi Foxglove - thanks for getting back to me - unfortunately we originally had the phones set to +44 and we had a shock when the bill came in as they charged us for the free calls! - having changed the settings in Smart Dialling (which I assume is the only way of getting rid of the +44 prefix) the txt numbers stopped being recognised but we finally got the benefit of the free calls to 01 and 02 etc..

I have the Smart Dialling set to:
Country Code: unknown
Area Code: 0
National Number Length: 10

is this right?! - thanks

Wirelessly posted

The uk national number length is 11 but it automatically sets to 10 when you set smart dialing as unknown. It seems to be your only option though for free calls.

I would have a word with your carrier though and explain to them the unique BB settings and perhaps they could come up with a solution. I don't see why they can't apply free calls to a +44 number providing it is followed by a 1 or 2 etc. Blackberry users should get the same entitlements as others without losing text number recognition.

I have tried but they seem to struggle with Blackberry expertise, but I won't give up! - thanks for your help