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Old 07-07-2008, 11:31 PM   #1 (permalink)
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Hi:

I have an email from May that I went to follow-up on. However, when I went to scroll down the email, I get the following message: "More request cannot be completed service book information not found"

This is the only email that this happens too on my BB. Any ideas why? Thanks

Last edited by Helmdawg : 07-07-2008 at 11:33 PM.
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Old 07-07-2008, 11:35 PM   #2 (permalink)
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You have probably deleted it from your email server... it was never fully downloaded to your BB.
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Old 07-07-2008, 11:36 PM   #3 (permalink)
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Is that email from a different email account? If not, then it just lost the connection to the service book for some reason. Could have happened after an OS upgrade or something, too.
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Old 07-07-2008, 11:52 PM   #4 (permalink)
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@jsanders
It could be I deleted it, will have to check when I get back from vacation.
@Johnclark
I haven't upgraded my OS and the email is from my verizon account, however I did delete BB manager off my PC recently, don't know if that would have something to do with it.
Should I resend my service books?
Thanks for the quick replies!
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Old 07-07-2008, 11:57 PM   #5 (permalink)
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It can never hurt to resend service books. If that's the only email that give that message then I bet resending the service books won't help. Something is corrupted there for some reason.
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Old 07-08-2008, 12:10 AM   #6 (permalink)
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Quote:
Originally Posted by John Clark
It can never hurt to resend service books. If that's the only email that give that message then I bet resending the service books won't help. Something is corrupted there for some reason.
I agree JC, it seems as if the email is corrupted. Thankfully its only one email. Thanks again for your help and quick replies!
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