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Old 07-14-2008, 04:59 PM   #1 (permalink)
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Default Desktop Manger causes Windows Installer to flash repeatedly

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I found a couple references to this issue in earlier posts but no resolutions.

I have a clean install of Desktop Manger 4.2.2 and a new 8820 model BB (the device is a replacement for an 8700 model). When Desktop Manager starts, a Windows Installer screen flashes 3 or 4 times very quickly every 5 or 10 seconds. Desktop Manager will find the USB connection and connect to the device but after the Installer flashes the device is disconnected and DM will not find the device again without restarting the program and the whole process starts over again.

I've tried deleting the user's profile, doing a complete uninstall and reinstall (including the Pumatech folders and all registry entries) but to no avail.

Can anyone tell me what's going on?

Thanks in advance,

Jim
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Old 07-14-2008, 05:03 PM   #2 (permalink)
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UPDATE: I forgot to add that I do get a prompt for a new Encryption Key but while it is being generated, the Installer will run and cancel out the process. The device is then disconnected.

Thanks again for any words of wisdom
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