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Old 07-14-2008, 11:33 PM   #1 (permalink)
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Forum - I have a user whose filed emails are reappearing into her INBOX. Was able to get her inbox to reconcile last week but old (30 days) filed emails reappeared over the weekend. Did I jostle a setting last week that was overwritten over the weekend? Any suggestions would be greatly appreciated. Thanks in advance.

Buzz
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Old 07-15-2008, 12:47 AM   #2 (permalink)
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If it's only on the bb, check to see that options are set to "hide filed messages". I've also found that pressing the "h" key will toggle this setting while viewing the message list.
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Old 07-15-2008, 10:14 AM   #3 (permalink)
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Dennis - thanks for the response. Confirmed the "hide" settings and then hit H and INBOX was back to desired state. Any idea if there is a key combination that could have "unhid" messages? Thanks again.

Buzz
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Old 07-15-2008, 10:35 AM   #4 (permalink)
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I've found on one of my BES-enabled BB's that the option gets re-set from time to time but haven't found the reason yet.
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Old 07-15-2008, 01:41 PM   #5 (permalink)
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While viewing the mssage list the "h" key will toggle between hide and show. Hope this helps.



Thanks.

Last edited by DennisLocke : 07-15-2008 at 01:43 PM.
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Old 07-15-2008, 03:52 PM   #6 (permalink)
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Thanks for the knowledge. Liking this site greatly.

Buzz
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