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Old 08-21-2005, 05:10 PM   #1 (permalink)
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Default How to turn back on BES after an OS Upgrade

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Just upgraded my corporate BB 7290 to OS ver 4.0.2 at home to get needed BT capability. Have lost my corporate email connectivity - know from other posts that it is provided through BES - any ideas on how to turn this feature back on? Would like to get my outlook email and schedule info like before but keep the upgraded OS. Thanks for any suggestions
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Old 08-21-2005, 05:34 PM   #2 (permalink)
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How did you initially activate it? Wirelessly or wired. If wired, you need to get it connected back to the company network. In my case, I can vpn with my laptop and open desktop manager and I get reactivated.
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Old 08-21-2005, 06:00 PM   #3 (permalink)
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Thanks for helping - I got an email message "Subject: Registraion. Your handheld has been registered with the wireless network." Any advice on actions to take tomorrow back at work - such as connecting to the blacberry manager?
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Old 08-22-2005, 08:09 PM   #4 (permalink)
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Update - Back at work today - at first there was still no connectivity to my inbox. After the BB was on for about 3 hours it "got connected" to the BES or what ever and is working like normal now. Don't know if that is automatic or someone in my IT department fixed it. Anyway all is good. If someone knows that feature or capability in the architecture appreciate you explaining it briefly. Thanks
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Old 08-22-2005, 08:29 PM   #5 (permalink)
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The Registration would have been for your carrier stating that you registered onto the carrier's network.

As for the BES, as Soapm mentioned, you could simply connect your handheld to your laptop/PC and open Desktop Manager. It will ask you to generate a new encryption key. After that part is done (wagging the mouse), keep the handheld connected and shortly thereafter, it will start the enterprise activation process (you will notice Enterprise Activation then turns to Activation Progress xx%). Once this has loaded up the services, it completes the rest of the synchronization/initialization wirelessly.

The above applies to BES 4.0+. If your company is on BES 3.6, then the same process applies, except after the key generation, you're done.

There is also a wireless enterprise activation process, but your IT department would have to issue you a password from the BES in order to complete it via this method.

After you have activated (assuming 4.0 for the BES), you will want to look in Settings > Service Book for the service books named Desktop []. If you have only 2 of these (CMIME, CICAL), then your handheld registered in a Desktop Redirector configuration (not good). If it has around 5-6 of these (SYNC, IPPP, ALP, BrowserConfig and the mentioned above), then you are golden.
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Old 08-26-2005, 11:24 PM   #6 (permalink)
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jibi,

Thanks for the great explanation. I did check the Service Book and it had all like you described. The one thing that doesn't seem to work is the calendar synch. Any troubleshooting ideas there? Thanks again!
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Old 08-27-2005, 11:34 AM   #7 (permalink)
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Here is one I have run into. Too many phone logs can tie up that Enterprise Activation process. It can get stuck trying to download phone logs. The handheld will save many more phone logs than are displayed and you don't realize it until they try to reinstall from the BES after an update. I've had this problem with two 7100's I've updated.
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Old 08-27-2005, 01:45 PM   #8 (permalink)
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ramiles, open your calendar on your handheld, click the trackwheel, click on Options. If Wireless Synchronization is set to No, change it to Yes and save. If its set to Yes already, change it to No and save the changes; give it a minute, then change it back to Yes and save.
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Old 08-30-2005, 07:02 AM   #9 (permalink)
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jibi, thanks for all the help - working fine now - Cheers!!
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