Originally Posted by Klotar
As John says, delete your current profiles, and do an advanced/selective restore from backup.
HOWEVER, a tip here. If your profiles use ringtones from internal phone memory, fine; but if you use ringtones from your SD card (media storage card), then before you start the restore, TURN OFF MASS STORAGE MODE first. After the restore, you can turn on mass storage mode again.
Why, you ask? It seems that when you restore the Profiles database, some sort of verification takes place, where if the profile line is linked to a ringtone on the SD card, the phone will not be able to find it and that profile's section line (for lack of a better term) will use a default ringtone (similar to the ringtone/sound when you first get a new BB before you have edited your profiles). When the BB is hooked up to the PC and is in mass storage mode, the BB cannot access the files on the SD card until it is disconnected.
I do not understand this solution. First, how do I delete my current profiles?
Second, if I do an Advanced/Seclective Restore from backup, am I supposed to restore the Profiles only? If so, how would that fix anything?
I am have been having this problem forever (on and 8300, 8310 and now it is infecting my new Bold. Backups always fail on Profiles.
I believe the issue is related to having custom ringtones and wallpapers stored on and SD card that the BB uses. But even when I change that I get the error.
Is there any solution to this problem. While there is a workaround (Advanced Backup and De-Select Profiles), that is really annoying.