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Old 07-31-2008, 02:17 PM   #1 (permalink)
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Exchange server 2003, Blackberry Manager 4.1.6.9. I have a user who's Active Directory password expired and he never reset it. He stopped getting access to his BB mail and his webmail. his user account "disappeared from the user list on the Blackberry server. I reset the password and he can get webmail. I added the user name to the list of Users on the BES and now his user account just sits there "initializing", for days now.

I asked him to go to the BB retailer in his arrear and they "reset his Blackberry back to the original settings" and asked him to try again, with no success. How can I get my user active again?
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Old 07-31-2008, 02:28 PM   #2 (permalink)
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Using BlackBerry Manager, you need to set an Activation Password for this user, provide the password to them, and then have them start and complete the Enterprise Activation process on their BlackBerry device.
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Old 08-11-2008, 04:01 AM   #3 (permalink)
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Hi to all, first post of mine!
I have a BES server that seem sto be running smoothly but then today got a user that complained of not getting emails for some days.
tried his PIM 2x and got asked for PUK, fair enough, maybe nothing to do w problem, but inside the menu at Messages cant see the Reconcile again option, inside Messages/Options/Email reconciliation only have one line that says Mailbox and Handheld.
Looked at the server and he is misteriously stuck in Initializing now, and the BES seems not to see the handheld.
Turn on/off I have tried 2x .tks
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Old 08-11-2008, 06:08 AM   #4 (permalink)
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Quote:
Originally Posted by Giss View Post
Hi to all, first post of mine!
I have a BES server that seem sto be running smoothly but then today got a user that complained of not getting emails for some days.
tried his PIM 2x and got asked for PUK, fair enough, maybe nothing to do w problem, but inside the menu at Messages cant see the Reconcile again option, inside Messages/Options/Email reconciliation only have one line that says Mailbox and Handheld.
Looked at the server and he is misteriously stuck in Initializing now, and the BES seems not to see the handheld.
Turn on/off I have tried 2x .tks
Follow the steps in the post I made directly above yours.
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BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org
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Old 08-11-2008, 06:23 AM   #5 (permalink)
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Tks, I did this in the end.
Do you hv any idea why does it happen ?
rgds
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