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Old 08-03-2008, 11:05 AM   #1 (permalink)
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Angry Can't uninstall Desktop Manager! Help before I get FIRED!

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PLEASE HEEELLLPPPP BEFORE I GO CRAZY!!! I'm actually trying to uninstall Desktop Manager 4.5 and no matter what I do, I can't seem to get the software to uninstall because, I suspect, it was originally extracted to a Temp folder that was deleted. Now, I can't use the typical Add/Remove Programs to remove, repair or modify DM becuase I get various errors from can't find the Blackberry Desktop Manager.msi file to error 1304 (or 1317 or 2330) saying Error getting file attributes c:\program files\research in motion\isti connectors\isgroupwise6.5x\1033 Get Last Error:23. I even tried to just delete the Research in Motion folder and that didn't even work because it had some problem with the .ico file! When I tried to navigate to the 1033 folder a message saying that the file folder needed to be formatted which in turn tries to format my WHOLE C: DRIVE! This issue is affecting my career actually. I have to convert my personal BIS BB to a corporate liable BES BB and have to use the corporate approved DM version 4.3 and since I can't get rid of 4.5 this could be a REAL PROBLEM WITH MY EMPLOYER!!! Any ideas would be so appreciated you don't even know! Kudos! Thanks!
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Old 08-03-2008, 11:07 AM   #2 (permalink)
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Try and download DM 4.3. Installing that should remove DM 4.5, as the install checks for other versions and uninstall any others.
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Old 08-03-2008, 11:08 AM   #3 (permalink)
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Try this: Download the setup file again from where you originally downloaded it and run it. You should have three options when you run the setup program: Modify, Repair, and Remove. You know which one to choose.
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Old 08-03-2008, 11:14 AM   #4 (permalink)
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Quote:
Originally Posted by NickfromIL View Post
Try and download DM 4.3. Installing that should remove DM 4.5, as the install checks for other versions and uninstall any others.
When I tried that, it said that it detected that a newer version of DM was already installed and that I had to uninstall it before I could proceed. Please, keep trying, I tend to have computer problems that noone has ever seen before, so I know this is a challenge. Thanks!
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Old 08-03-2008, 11:22 AM   #5 (permalink)
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Default been there, done that

Quote:
Originally Posted by dasunst3r View Post
Try this: Download the setup file again from where you originally downloaded it and run it. You should have three options when you run the setup program: Modify, Repair, and Remove. You know which one to choose.
I get the same results with that error message I talked about in the original post. If there is some other program that does not use the window's InstallShield Wizard, maybe that's my only recourse, but I don't know what that is. Even tried downloading and using CCleaner which another thread suggested, but that just launches InstallShield. I don't even know if InstallShield is really the problem...I'm at my wit's end
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Old 08-03-2008, 11:29 AM   #6 (permalink)
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Can you remove/delete it if you boot up in safe mode?
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Old 08-03-2008, 11:33 AM   #7 (permalink)
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Quote:
Originally Posted by NickfromIL View Post
Can you remove/delete it if you boot up in safe mode?
Have not tried that ...what do I do specifically?
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Old 08-03-2008, 11:35 AM   #8 (permalink)
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restart your PC, and before you see the Windows loading screen, hit F8 and it should bring you to the boot menu. If you do not see Safe Mode listed, hit F8 again, and it should be there.
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Old 08-03-2008, 11:36 AM   #9 (permalink)
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Quote:
Originally Posted by NickfromIL View Post
restart your PC, and before you see the Windows loading screen, hit F8 and it should bring you to the boot menu. If you do not see Safe Mode listed, hit F8 again, and it should be there.
Wait Right there....I'll try that and will be right back
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Old 08-03-2008, 11:39 AM   #10 (permalink)
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I will wait in the kitchen, time for a bloody mary (yes, it really MAY help me help you)
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Old 08-03-2008, 11:44 AM   #11 (permalink)
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Some people have had problems becuase of registry issue. Check this out (step 2).
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Old 08-03-2008, 12:02 PM   #12 (permalink)
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Any update yet?
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Old 08-03-2008, 12:02 PM   #13 (permalink)
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Default Try this on for size

Quote:
Originally Posted by NickfromIL View Post
restart your PC, and before you see the Windows loading screen, hit F8 and it should bring you to the boot menu. If you do not see Safe Mode listed, hit F8 again, and it should be there.
"The Windows Installer Service could not be accessed. This could occur if running in Safe Mode or if the Windows Installer is correctly installed. Contact systems administrator for assistance."

Now if you could kindly pass me one of those bloody mary's and encourage me to keep away from any open windows...that would be great!

Any other ideas?
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Old 08-03-2008, 12:07 PM   #14 (permalink)
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are you using Vista?
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Old 08-03-2008, 12:14 PM   #15 (permalink)
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Quote:
Originally Posted by NickfromIL View Post
are you using Vista?
nope..xp professional
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Old 08-03-2008, 12:19 PM   #16 (permalink)
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ok, go to Start>Run and type in MSCONFIG and hit enter

Then click the bubble nest to SELECTIVE STARTUP
and uncheck LOAD STARTUP ITEMS

hit OK and reboot, see if you can delete the folder then, without the ico file error

And here is a drink... :cheers:
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Old 08-03-2008, 12:40 PM   #17 (permalink)
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Quote:
Originally Posted by NickfromIL View Post
ok, go to Start>Run and type in MSCONFIG and hit enter

Then click the bubble nest to SELECTIVE STARTUP
and uncheck LOAD STARTUP ITEMS

hit OK and reboot, see if you can delete the folder then, without the ico file error

And here is a drink... :cheers:
I went and did the msconfig thing and my computer is still trying to boot up so I jumped on my Mac to keep this thing going. All my screen is showing is the background and the mouse cursor and it's been like that for the last 10 min.
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Old 08-03-2008, 12:41 PM   #18 (permalink)
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hmm. Power down and boot up again, it shouldn't take that long. Basically all that does is tell windows not to load any of the apps that start when you start your PC, like DM or Live Messenger
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Old 08-03-2008, 12:43 PM   #19 (permalink)
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Quote:
Originally Posted by sugar View Post
Some people have had problems becuase of registry issue. Check this out (step 2).
I was able to do all the other stuff in step 2 but in step 3 and on I get stuck because I can't delete the RIM folder under Program Files because it gets hung up trying to delete the .ico file.
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Old 08-03-2008, 12:45 PM   #20 (permalink)
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What ico file is it? This is why I suggested the selective startup

I am thinking that it was saying the file was in use or something? Also, do you have administrator rights on the computer?
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