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Old 08-04-2008, 01:24 PM   #1 (permalink)
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Question E-mails deleted on BB not deleted in Outlook

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I have a user with an 8330 Curve (an executive) - and he is on our BES server. We are running Outlook 2003 SP2. He travels a lot and when traveling and he deletes e-mail from his device, the e-mails are still in his Outlook when he returns to the office; he doesn't like having to delete the same e-mails again.

I've spent over an hour searching for an answer before bothering you but I can't find if this is the normal way the BES works (can't find settings on the server to change it) or if I'm just missing something.

any Help will be Greatly appreciated!!

Thanks!
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Old 08-04-2008, 01:27 PM   #2 (permalink)
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Welcome to BBF!

You know I've never been on a BES (nor have seen one), I think this has something to do with the wireless reconciliation option.
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Old 08-04-2008, 01:31 PM   #3 (permalink)
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This is a setting on the blackberry - go into Messages, then bring up the menu and go to Options, then Email Reconciliation, Delete on is probably set to Handheld - you can change it to Mailbox and Handheld or Prompt
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Old 08-04-2008, 01:33 PM   #4 (permalink)
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Thanks Andi!
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