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Old 08-04-2008, 04:15 PM   #1 (permalink)
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Default How to add new blackberry device to enterprise server

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I have been using older version of Blackberry and now I just bought a new one.

Can someone please send me the instruction to change the configuration on the enterprise server?

Thanks
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Old 08-04-2008, 04:26 PM   #2 (permalink)
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Are you the BES Administrator? If not, you need to contact them so they can help.
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Old 08-04-2008, 04:35 PM   #3 (permalink)
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Yes I am Blackberry Enterprise Server Administrator.

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Old 08-04-2008, 05:16 PM   #4 (permalink)
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You're the BES administrator and you don't know how to activate a new device for a user?
Seems sort of odd...
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Old 08-04-2008, 05:17 PM   #5 (permalink)
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Quote:
Originally Posted by Mehbs View Post
Yes I am Blackberry Enterprise Server Administrator.

Thanks
Try deleting your account and recreating it on the BES. That will work.
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Old 08-04-2008, 05:18 PM   #6 (permalink)
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Quote:
Originally Posted by Grafixx01 View Post
Try deleting your account and recreating it on the BES. That will work.
No, that's not correct at all.
This is not the proper procedure for activating a new handheld for a BES user.
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Old 08-04-2008, 05:21 PM   #7 (permalink)
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<scratches head>
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Old 08-04-2008, 05:25 PM   #8 (permalink)
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Ok, then WHY are you asking if you're saying it won't work? And that WILL work, it'll just make the user lose whatever they have in the BES. Other than that, reconfiguring for a new device you will need the PIN and programming instructions from your service provider. They will be able to provide you with a phone number to call from the device. Although it's not really a phone number it's usually like ##with some numbers. It'll enter you into the programming mode of the device to switch it to that new device.

You will have to provide them with the OLD devices

PIN
IMEI
ESN Hex
ESN Dec

as well as the same information for the new one. Make sure you tell them that you want the number transferred (phone number that is) so you'll have to include that too.

Last edited by Grafixx01 : 08-04-2008 at 05:27 PM.
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Old 08-04-2008, 05:28 PM   #9 (permalink)
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What are you talking about. You don't have to reprogram anything.

While logged in, start Desktop Manager.
Connect BlackBerry
"Do you want to switch" message will appear.

Click YES

New BlackBerry will now replace the old one on BES. You don't need to reprovision or reprogram anything.

This whole thread is odd - OP is on Verizon with an 8700g. A BES Admin who doesn't know how to change a device.

Something is fishy here.
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Old 08-04-2008, 05:30 PM   #10 (permalink)
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Quote:
Originally Posted by Grafixx01 View Post
Ok, then WHY are you asking if you're saying it won't work? And that WILL work, it'll just make the user lose whatever they have in the BES. Other than that, reconfiguring for a new device you will need the PIN and programming instructions from your service provider. They will be able to provide you with a phone number to call from the device. Although it's not really a phone number it's usually like ##with some numbers. It'll enter you into the programming mode of the device to switch it to that new device.

You will have to provide them with the OLD devices

PIN
IMEI
ESN Hex
ESN Dec

as well as the same information for the new one. Make sure you tell them that you want the number transferred (phone number that is) so you'll have to include that too.
All kidding aside... do you have any idea what you're talking about?
Because all the stuff you're posting is simply nonsense.

CDMA activation is not required. (CDMA devices don't have an IMEI number at all.)

The original question (which wasn't asked by me) is about activating a new handheld on BES.
You clearly have no clue how to do that.
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Last edited by penguin3107 : 08-04-2008 at 05:33 PM.
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Old 08-04-2008, 05:34 PM   #11 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
All kidding aside... do you have any idea what you're talking about?
Because all the stuff you're posting is simply nonsense.
Yes, that's the way that we had to switch devices when I did it at the last job as a BES Administrator. I switched 7520s to 8830s and 8700s, did about 40+ of them. And when I did it, I had to call the provide to get the programming instructions emailed to me with the numbers so I could reporgram the phone to have the same phone number that it had on the old one.

Yet it still stumps me on how you can be a BES Administrator and not know how to switch from an old device to a newer model.
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Old 08-04-2008, 06:54 PM   #12 (permalink)
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Quote:
Originally Posted by Grafixx01 View Post
Yes, that's the way that we had to switch devices when I did it at the last job as a BES Administrator. I switched 7520s to 8830s and 8700s, did about 40+ of them. And when I did it, I had to call the provide to get the programming instructions emailed to me with the numbers so I could reporgram the phone to have the same phone number that it had on the old one.

Yet it still stumps me on how you can be a BES Administrator and not know how to switch from an old device to a newer model.
No, you are wrong. Enterprise activation can be done 3 diff ways. one was already stated above, by NJ. the other two are by having physical access to the BES and a USB cable and port. the other way is remote access to the BES and the new Blackberry. Click on the existing users name and choose 'assign device' with the blackberry connected to the BES via USB. thats the quickest. Ill go into more detail if you need it. please respond.
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Old 08-04-2008, 07:01 PM   #13 (permalink)
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Quote:
Originally Posted by Grafixx01 View Post
Yes, that's the way that we had to switch devices when I did it at the last job as a BES Administrator. I switched 7520s to 8830s and 8700s, did about 40+ of them. And when I did it, I had to call the provide to get the programming instructions emailed to me with the numbers so I could reporgram the phone to have the same phone number that it had on the old one.

Yet it still stumps me on how you can be a BES Administrator and not know how to switch from an old device to a newer model.
You're talking about something completely unrelated to BlackBerry Enterprise Server.
What you're doing is an ESN change to a new handset. For starters, this is only necessary on CDMA devices, and has nothing to do with BES.

The OP asked how to do a BES activation on a new BlackBerry... not transfer their wireless service to new device.
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Old 01-06-2009, 10:37 AM   #14 (permalink)
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Default Just tell the guy the answer!

What is this, a forum or an abuse workshop?
I had the same problem a few days ago and it was like pulling teeth to get the answer from this thread.

Replacing a device for an existing user is indeed counterintuitive in Enterprise Server. What you need to do is in the admin tool
1) Select the existing user. The details show below.
2) Under the Service Access menu select “Set Activation Password”
3) Go to the new device and use that activation password to set that device as the device for this user

The new device you just activated is the new device for this user. The old device stays the same BUT no longer updates with email and calendar. If you ever want to go back to the old device simply repeat these steps and it catches up from where it stopped.
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