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Old 08-10-2008, 11:30 AM   #21 (permalink)
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Its been established that the label on the battery isn't a moisture indicator. Some still say it is. However, the bottom line is if you warranty a BB device they usually ship you a new device without a battery and you return your old device with NO battery. They NEVER receive your old battery. If you call TMo suport they will only ask about the small square. They never mention the battery. I've taken NEW batteries out of a brand new BB box and they have had the red stripe or red x's. Any csr that says the red x's or red strip void your warranty are WRONG.
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Old 08-10-2008, 12:35 PM   #22 (permalink)
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Mine's never been wet and it has a white stripe... weird.... lol.
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Old 08-10-2008, 01:44 PM   #23 (permalink)
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When they ask about physical damage what do they mean? I know it sounds like a stupid question but I am unsure about what they consider physical damage.
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Old 08-10-2008, 11:24 PM   #24 (permalink)
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Obvious signs of abuse. Cracked case, water damage, cracked screen, ect.
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