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Old 08-11-2008, 03:16 AM   #1 (permalink)
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Unhappy Problems with Calendar Synchronisation and sending eMails

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Problems with Calendar Synchronisation and sending eMails

I'm about to pull out my hair (well - what's left of it). I have been looking at the BlackBerry Forum for a couple of days now and have tried the various fixes for eMail not being able to send without success (see logs below) and I have not found any fixes for the Calendar issue below.

I'm using Blackberry Professional Server Version 4.1.4.19 and a BlackBerry 1800R.

The Blackberry Manager shows that the Wireless Calendar is Disabled and I have forced the Default Policy to enable Wireless Calendar.

I can find no settings anywhere else regarding Wireless Calendar in the BlackBerry Manager or in the BlackBerry itself. And the InteliSync S/W on my laptop only seems to allow Wireless Calendar syncronisation.

I'm also having problems sending eMails. I can recieve with no problems but when I try to send the eMails just stay on the BlackBerry with a red "X" next to them.

Any help in these matters would be great.

Log file excerpts (for the failed eMail sending) are below.

+----
Excerpt from MAGT log file
(Note original eMail address has been replaced with the following text "<eMail Address obfuscated>")

[40000] (08/11 15:03:59.773):{0x364} [BIPP] Received datagram, Tag=86
[40700] (08/11 15:03:59.773):{0x107C} {<eMail Address obfuscated>} Receiving packet from device, size=167, TransactionId=1023209250, Tag=86, content type=CMIME, cmd=0x3
[30112] (08/11 15:03:59.773):{0x107C} {<eMail Address obfuscated>} Receiving message from device, RefId=489227037, Tag=86, TransactionId=1023209250
[40291] (08/11 15:03:59.773):{0x107C} {<eMail Address obfuscated>} Refers to original message, RefId=-321463747
[30147] (08/11 15:04:00.195):{0x107C} {<eMail Address obfuscated>} MAPIMailbox::RefIDtoEntryID - FindRow (0x8004010f) failed
[40183] (08/11 15:04:00.195):{0x107C} {<eMail Address obfuscated>} MAPIMailbox::RefIDtoEntryID - Could not find RefId=-321463747
[20000] (08/11 15:04:02.148):{0x107C} {<eMail Address obfuscated>} Send() failed: ERR_COULDNT_GET_ORIGINAL_MSG, Tag=86
[40277] (08/11 15:04:02.148):{0x107C} {<eMail Address obfuscated>} Sending message error to device for message 489227037
[40583] (08/11 15:04:02.148):{0x107C} {<eMail Address obfuscated>} Sending packet to device, Size=43, Tag=58, TransactionId=-929064112
[40279] (08/11 15:04:02.148):{0x107C} {<eMail Address obfuscated>} SubmitToRelaySendQ, Tag=58
[40000] (08/11 15:04:02.148):{0x3B0} [BIPP] Send data, Tag=58
[40279] (08/11 15:04:02.148):{0x107C} {<eMail Address obfuscated>} SubmitToRelaySendQ, Tag=86
[40000] (08/11 15:04:02.148):{0x3B0} [BIPP] Send status DATA_ACCEPTED, Tag=86
[40000] (08/11 15:04:04.023):{0x364} [BIPP] Received status DELIVERED, Tag=58
[40000] (08/11 15:04:04.023):{0x107C} {<eMail Address obfuscated>} FindDeviceSendTransaction: transaction not found in current device send list, Tag=58

+----
Excerpt from DISP log file
(Note original eMail ID has been replaced with the following text "<<eMail ID obfuscated>>")

[30222] (08/11 15:03:59.773):{0xE54} {<eMail ID obfuscated>} MFH: contentType=CMIME, sizeOTA=196, sizeOTW=131, TransactionId=1023209250, Tag=13759775
[30308] (08/11 15:03:59.773):{0xE54} [BIPPa] {<eMail ID obfuscated>} Forwarding data to BES Agent (S52393231_001), size=167, intTag=86, Tag=13759775
[30222] (08/11 15:04:02.148):{0xE5C} {<eMail ID obfuscated>} MTH: contentType=CMIME, sizeOTA=84, sizeOTW=10, TransactionId=-929064112, Tag=88
[30310] (08/11 15:04:02.148):{0xE5C} {<eMail ID obfuscated>} Forwarding internal data to device, contentType=CMIME, routing=S52393231, device=204F04AE, size=121, cmd=0x3, ack=0, TransactionId=-929064112, intTag=58, Tag=88, Submit=1
[30311] (08/11 15:04:02.148):{0xE64} {<eMail ID obfuscated>} Forwarding status to relay, intTag=86, Tag=13759775, Status=1
[30368] (08/11 15:04:04.023):{0xE6C} {<eMail ID obfuscated>} Packet has been delivered to device, Tag=88
[30388] (08/11 15:04:04.023):{0xE6C} [BIPPa] {<eMail ID obfuscated>} Forwarding status to BES Agent (S52393231_001), intTag=58, extTag=88
[30000] (08/11 15:04:05.695):{0xE20} SRPClient::ReceivePacket: No received bytes (0)
[50097] (08/11 15:04:05.695):{0xAB8} [SRP] Dispatcher\SRP Connection dropped, Error=0
[30000] (08/11 15:04:05.695):{0x1110} [DIAG] EVENT=Unregister_thread, THREADID=0x1110, THREADNAME="SRPClientReceiver"
[30000] (08/11 15:04:05.695):{0xAB8} [SRP] Connection lost

+----
Excerpt from ROUT log file

[30000] (08/11 15:03:53.835):{0x97C} [SERVICE_MANAGER] Connection established. Session=0x00982f50
[30000] (08/11 15:03:53.835):{0x97C} [SERVICE_RELAY_SESSION:UNKNOWN:00982f50] Accept service session. IP=127.0.0.1, ServiceSession=0x00983098
[30000] (08/11 15:03:53.835):{0x1260} [DIAG] EVENT=Register_thread, THREADID=0x1260, THREADNAME="SRPReceiverHandler"
[30000] (08/11 15:03:53.835):{0x984} [SERVICE_RELAY_SESSION:S52393231:00982f50] Service claim UID. UID: S52393231 Requested SRP Version:2, IP=127.0.0.1
[30000] (08/11 15:03:53.835):{0x1124} [DIAG] EVENT=Register_thread, THREADID=0x1124, THREADNAME="Unnamed"
[30000] (08/11 15:03:53.835):{0x1124} [RELAY_SRP:UNKNOWN:00980a98] Connecting to relay at address "srp.au.blackberry.net"
[30000] (08/11 15:03:53.835):{0x1124} [RELAY_SRP:UNKNOWN:00980a98] Connect: Found 1 addresses for host "srp.au.blackberry.net"
[30000] (08/11 15:03:53.835):{0x1124} [RELAY_SRP:UNKNOWN:00980a98] Connect: Host "srp.au.blackberry.net" @ [206.51.26.124]
[30000] (08/11 15:03:53.835):{0x1124} [RELAY_SRP:UNKNOWN:00980a98] Connect: Trying "srp.au.blackberry.net" @ [206.51.26.124]
[30000] (08/11 15:03:54.054):{0x1124} [SERVICE_RELAY_SESSION:S52393231:00982f50] Connection to relay established.
[30000] (08/11 15:03:54.054):{0x1124} [DIAG] EVENT=Unregister_thread, THREADID=0x1124, THREADNAME="Unnamed"
[30000] (08/11 15:03:54.742):{0x984} [SERVICE_RELAY_SESSION:S52393231:00982f50] Service relay connection authenticated. SRPVersion: 2
[30000] (08/11 15:03:54.742):{0x984} [SERVICE_MANAGER] Session authenticated. UID=S52393231, Session=0x00982f50
[30000] (08/11 15:04:05.695):{0x984} [SERVICE_RELAY_SESSION:S52393231:00982f50] Disconnect session. IP=127.0.0.1

+----
__________________
Cheers, Jon,

"Love, Light, Peace" (Stolen from Spike Milligan who was stolen from us by a naughty liver)
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