BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-11-2008, 11:20 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Model: 9810
PIN: N/A
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Calendar Acceptence Emails not Removing

Please Login to Remove!

BES - Domino 4.1.4.15

I am not sure where to post this so I am posting this here. If I create a meeting and users accept my meeting, it will send me an email saying John Smith accepting my meeting.

If I delete this meeting from my Notes Client, it doesn't automatically delete this email. Normal emails delete just fine but any emails related to Calendar events will not delete.

Has anyone seen this issue before?
Offline  
Old 08-11-2008, 12:22 PM   #2 (permalink)
Thumbs Must Hurt
 
heffman's Avatar
 
Join Date: Feb 2008
Location: Douglassville, PA
Model: 9650
PIN: N/A
Carrier: VZW
Posts: 148
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

...deleting the meeting from your calendar will not delete the email from your mailbox. you need to delete in both places.
__________________
--Heff
Offline  
Old 08-11-2008, 12:31 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Model: 9810
PIN: N/A
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

So even though I delete the acceptence emails from my Inbox, it will not automatically delete that email from my Blackberry?
Offline  
Old 08-11-2008, 12:34 PM   #4 (permalink)
Thumbs Must Hurt
 
heffman's Avatar
 
Join Date: Feb 2008
Location: Douglassville, PA
Model: 9650
PIN: N/A
Carrier: VZW
Posts: 148
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

...think i misread the question. you are deleting the message from your inbox on your computer and it isnt translating to your BB unit?
__________________
--Heff
Offline  
Old 08-11-2008, 12:41 PM   #5 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Model: 9810
PIN: N/A
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That is correct. Normal emails delete fine from my BB if I delete them from my Inbox but any emails relating to Calendar Events such as acceptences are not deleted from my BB if I delete them from my Inbox.
Offline  
Old 08-11-2008, 04:34 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Model: 9810
PIN: N/A
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am calling ETS on this...will let people know what I find out
Offline  
Old 08-12-2008, 12:31 PM   #7 (permalink)
New Member
 
Join Date: Jun 2007
Model: 8300
Carrier: ATT
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default You're not alone

Happens to me all the time as well. Has not been a big enough pain for me to spend to with my companies helpless desk to resolve.
Offline  
Old 08-12-2008, 09:54 PM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2005
Model: 7130e
Carrier: VZW
Posts: 60
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Let us know what you find out because I too have experienced the same thing. I have learned to adapt. Our company uses Lotus Notes Domino as well. The good news is the item changes from "not read" to "read" font so at least I know those are the ones to safely delete. The ones that are "not read" are the ones that require attention.

Do let us know what you find. Thanks for posting.
Offline  
Old 08-13-2008, 03:54 PM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Model: 9810
PIN: N/A
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

sure...I am on hold right now :(. I tried yesterday but no one answered. I do have a case number though but no one has called me or emailed me.
Offline  
Old 08-13-2008, 04:56 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Model: 9810
PIN: N/A
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

FYI Here is what I found out so far:
When you delete the emails in your inbox those messeges are still in your Mail File and thus never get deleted from your Blackberry because they are still associated with a Calendar Entry. When you delete the Calendar Entry, it deletes those messeges from your Inbox

So that is what is happening.
Offline  
Old 08-13-2008, 05:20 PM   #11 (permalink)
Thumbs Must Hurt
 
Join Date: Jun 2008
Model: 9810
PIN: N/A
Carrier: AT&T
Posts: 130
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

have found the setting in Notes that will make those Calendar emails delete from the inbox instead of just removing them form the view. By default it just removes them from the view and hidden to the user so in realtiy it still exists in your mail file which is why it is still on your Blackberry. Please do the following steps:

Tools->Perferences->Calendar & To Do->AutoProcess.

If you check the bottom there is an option for Automatic Inbox Management. Change this to Prompt to Confirm Deletion.

Now when you delete a calendar entry the a box will pop up. Remember to Uncheck the "In the future, always remove Calendar and To Do entries..." and then click on Delete.

This fixed the issue
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.