BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-12-2008, 11:45 PM   #1 (permalink)
New Member
 
Join Date: Aug 2008
Model: 8830
PIN: N/A
Carrier: sprint
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default trackball wont roll in one direction

Please Login to Remove!

have any of you experienced this? mine wont roll down but im sure it can happen in any direction, any tips on solving this problem?
Offline  
Old 08-12-2008, 11:51 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Welcome to the BBForums.

Yes, we have. While pressing firmly, roll firmly in the direction the ball does not wish to roll.
Offline  
Old 08-13-2008, 12:01 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
skllndy365's Avatar
 
Join Date: Jun 2008
Location: Pittsburgh
Model: 9650
OS: 6.0.0.280
PIN: 3229E14A
Carrier: Verizon
Posts: 471
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

or just adjust the sensitivity of that direction (horizontal or vertical)
__________________
Cash Offers at:
http://cashcrate.com/812152

FREE CASH at:
http://www.cashlagoon.com/?ref=19916
Offline  
Old 08-13-2008, 12:07 AM   #4 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Quote:
Originally Posted by skllndy365 View Post
or just adjust the sensitivity of that direction (horizontal or vertical)
Adjusting the sensitivity only helps IF it will roll. This user's trackball won't roll. At all.

Normally this is caused by carrying the BB in a pocket or purse where it is more susceptible to lint and dust in the trackball well.
Offline  
Old 08-14-2008, 11:26 PM   #5 (permalink)
Knows Where the Search Button Is
 
Join Date: Jul 2008
Location: Everett, WA
Model: 8330
PIN: N/A
Carrier: Verizon
Posts: 27
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Do a soft reset which is to pull the battery out for 30 secs then try again. If problem persist replace the device. It could be worn out by aggressive use if not then it is a hardware problem. DOA - defective on arrival. Get the phone replaced.
Offline  
Old 08-14-2008, 11:43 PM   #6 (permalink)
CrackBerry Addict
 
barbwyr's Avatar
 
Join Date: May 2008
Location: Southern California
Model: 8310
OS: 4.5.0.52
Carrier: AT&T
Posts: 832
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by aznHypnotix View Post
Do a soft reset which is to pull the battery out for 30 secs then try again. If problem persist replace the device. It could be worn out by aggressive use if not then it is a hardware problem. DOA - defective on arrival. Get the phone replaced.
A battery pull reset (Hard Reset) won't help a bunged up trackball. It has lint or dust or gunk on it. Use JS's recommendation and if it doesn't work do a search of cleaning trackball for a tutorial on cleaning it more intensly. If you are not up to the task of disassembly for cleaning and you are within the first year, get a warranty exchange. If you are outside your warranty, you're likely close to reuping your contract for a new BB so give the disassembly a try anyway...lol.
Offline  
Old 08-15-2008, 12:01 AM   #7 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

If the OP ever shows back up, the RIM recommended method to deal with issue is to press firmly on the trackball and roll it in the direction it doesn't want to move.

All the other suggestions are workable, as well. This one will get you going immediately so you can consider the others.
Offline  
Old 08-15-2008, 04:38 AM   #8 (permalink)
New Member
 
mrsmacgyver's Avatar
 
Join Date: Aug 2008
Model: 8120
PIN: N/A
Carrier: T-Mobile
Posts: 10
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I think we may need some clarification as to whether the problem is that the ball won't physically roll, or if it will roll and just not respond. If it rolls but doesn't respond, I normally do go ahead with pulling the battery and then go to a software upgrade to see if it's a software related problem. Even if you already have the latest version of the software, reinstalling it would get rid of any glitches. Just make sure you back up all of your information first. Of course if it physically won't roll, JSanders' solution is really the only logical one.
Offline  
Old 08-15-2008, 07:26 AM   #9 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Actually it has worked for either issue for me.
Offline  
Old 08-15-2008, 10:07 AM   #10 (permalink)
No longer Registered.
 
Join Date: Jul 2008
Location: Knoxville, TN
Model: 8310
OS: 4.5.0.110
PIN: 247d1088
Carrier: AT&T
Posts: 104
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default another fix for trackball

some other advise is to get a can of compressed air and spray it into the trackball area, dirt, dust, oils from your finger can build up on and in the trackball area and prevent it from working. thats what happen to me but i wasn't able to move right and Radio Shack sprayed compressed air in it and it works fine now.
Offline  
Old 08-15-2008, 11:42 AM   #11 (permalink)
Thumbs Must Hurt
 
sid_kid's Avatar
 
Join Date: Mar 2008
Location: florida, gulf side...
Model: 9800
OS: 6.0.0.546
Carrier: at&t
Posts: 115
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

here is another tip from back in the day when mice used to have giant trackballs in the bottom...and some still do apparently...lol

get a clean sheet of white printer paper and roll the mouse over it in a circular pattern to help loosen up any debris that may be inside...a side to side or back and forth motion in combination with the circular pattern may help as well. just make sure you don't run it too hard, however, i have had success in unsticking my bb trackball by using this method.
__________________
genius borders insanity...welcome to the line in between...
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.