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Old 08-15-2008, 12:48 PM   #1 (permalink)
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Default Logging BB Messenger Messages on the BES

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Hello, I just installed 4.1.5 on my BES and was instructed by management to start logging PIN and SMS messages. I have modified a policy for that and sent it out to all the users. I have checked the log files for the past 5 days and see all the SMS messages but only have 1 or 2 days worth of pin messages. I have been testing with a couple of IT folks but its like shoot and miss. I can see some of the messages but not all of them. I then changed the policy to audit an email address and send an email to me, I received the email but it only shows the messages that I've had and emailed them to me.
Any ideas, we are suspecting that we have some foul play within the corporation and need proof.
Any ideas?
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Old 08-15-2008, 07:21 PM   #2 (permalink)
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The PIN Sync option does not log BlackBerry Messenger. It only logs PIN messages.

To log BlackBerry Messenger there is a policy where you specify an email address to send the report to. Beware the messages will be sent as the users and the users will see these messages in their Sent folder.
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