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Old 08-15-2008, 02:00 PM   #1 (permalink)
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Hello, I hope you BB geniuses can help me with this issue. While tying to sync the BB 8330 (verizon) with DM I get an error message that reads Internal Error (See logs). I installed DM, wipped the handheld and same problem happens…..Should I update the OS on the BB.

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Old 08-15-2008, 02:02 PM   #2 (permalink)
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One more thing.....The BB is in a BES server....Desktop manager 4.2.1.8 and can not be upgrated to later version
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Old 08-15-2008, 02:26 PM   #3 (permalink)
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How did you wipe the handheld?
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Old 08-15-2008, 02:58 PM   #4 (permalink)
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from the device. options>security> general options> wipe handheld
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Old 08-15-2008, 03:12 PM   #5 (permalink)
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I found a thread here in BBF about Intellisync erro and pointed to create MAPI profile so I did that to no avail
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