BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-15-2008, 02:38 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2008
Model: 8100
PIN: N/A
Carrier: Movistar
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Could not open tunnel - failed

Please Login to Remove!

Hi, I have a bb 8100 and when some programs try to connect to the net this error came up:
Could not open tunnel - failed

I live in Argentina, when I called my provider he told me that BlackBerry haven't register the ip where the programs connect. That was not a a problem of the service. And If I want to connect to the site I have to use wap configuration, the problem of using wap is that they charge me.
I dond't understand why, but I also have downloaded gmail mail application and this application connect perfectly to internet. I can check and recive emails.

I had try with other application and nothing happend. Always the same error.
"Could not open tunnel - failed"
What I want to know if is a problem of my provider or is a problem of blackberry (I am using professional service.)

Many thanks in advance!!

Mariano
Offline  
Old 08-15-2008, 04:10 PM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,705
Post Thanks: 4
Thanked 112 Times in 79 Posts
Default

Wirelessly posted (BB 11020)

Most likely you need the carrier's apn info under Options >Advanced Options >TCP.

As you explain, though, you may be charged for this.
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.