I just bought a 8330c from a verizon dealer and when I go to set up my email i get the message "An account already exists for this PIN" Does this mean that the phone was used? If not, how can i fix this?

Welcome to BB Forums.
Yes, it means it has been used and registered to Verizon.
Contact Verizon - or better yet, take it back to the dealer - and have them remove the old account so you can register yours.

Thank you, I should be able to get a new one right? I paid for a new one. Or is this a common thing?

Wirelessly posted

Get some money back it was used. They will try to con you

It means someone else's email is still setup on the device.

Wirelessly posted (off to see the wizard)

I vote take it back it is a used device and go to a corporate store

Welcome to BB Forums. Sorry to hear you were tricked by your service provider.

I Have the same problem although the blackberry was kindly given to me by someone who was using it before. I do i remove the old/existing account so i can add my own email?

Thanks in advance

Correction, How do i Remove**

Just a quick note that that does not nessecarily mean that it is already registered,it generally means that it is just not registered on the RIM relay through your SP.

Go to options--advanced options----host routing table---push your menu button and go to register now,problem solved.

Survey says.... X!

This cannot be resolved by simply registering your device on the RIM network.

I deal with the exact problem probably over 15 times a day,usually does fix the problem.
Usually as I said,it simply means that it has not yet been registered,so the BIS will shoot back that error message to you pretty much saying that its not registered at all.

I gotta be honest with you. Your track record on here isn't so great with respect to presenting correct answers.

Frankly I'll take the word of a respected, tenured mod with thousands of posts, over someone with 20 who claims to "work in the biz" any day of the week.

They're not getting a message "pretty much saying that it's not registered at all." They're getting an indication that their PIN is already out there.

I realize this,but as im trying to say i have tons of customers who recieve that message,and by doing the HRT generally fixes that error.,

I could be wrong but its worth a try.

Kindly ask previous owner to call their wireless carrier and ask them remove BIS account associated with that blackberry.

Alternatively, ask that person give you his/her user name and password of their BIS account - so that you can use that account to remove his/her email addresses and set yours.

I've had this problem a number of times on blackberries I have bought from eBay, talking to the service provider usually only ends with no results, the easiest way I have found of de-registering the PIN with a SP is to find someone else who already has a Blackerry with their PIN set up on their SIM and put their SIM in you phone, go to setup and use their account to sign in which will swap their account onto your phone. When they then put the SIM back in their own phone and re-register it to theirs your PIN will automatically released and you will be free to setup your own account. I have done this about 7 times and it works a treat. Hope this helps

Yes, that method will work with many carriers.

well ! for the same pro, i got a replacement with an upgrade, 4-5 months ago