BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 08-20-2008, 11:50 AM   #1 (permalink)
New Member
Join Date: Aug 2008
Model: 7100
Carrier: vodafone
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Setting up work email after deleting connection!

Please Login to Remove!

I loaded the desktop manager on my home computer and connected the blackberry, I then appear to have f**ked it up cos now when I use my blackberry it says there isnt an email connection anymore!
Is there anyway of rolling back changes or setting it up again?

Obviously ive tried restore but doesnt work and ive tried going through the blackberry enterprise server process but it doesnt wor, I guess the password is wrong,

I just want everything back to the way it was without working realising ive buggered it all up as i cant receive or send emails now!
Old 08-20-2008, 11:51 AM   #2 (permalink)
BlackBerry God
penguin3107's Avatar
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts

You need to contact the BES administrator in your IT department so they can set a new activation password for you.
This will allow you to reactivate your handheld using the wireless Enterprise Activation feature from the device.
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
Old 08-20-2008, 11:52 AM   #3 (permalink)
BlackBerry Extraordinaire
CO_BBTechie's Avatar
Join Date: Jul 2007
Location: Denver
Model: 8310
Carrier: AT&T
Posts: 2,044
Post Thanks: 0
Thanked 0 Times in 0 Posts

Sounds like you need to perform another enterprise activation. If you do that wirelessly, your BES admin will need to set your password again. It is not permanent.
Treat your password like your toothbrush. Don't let anybody else use it, and get a new one every six months.
Clifford Stoll
Old 08-20-2008, 12:08 PM   #4 (permalink)
CrackBerry Addict
Moonshadow's Avatar
Join Date: Jul 2005
Location: Kingston, Ontario
Model: 8130
Carrier: TELUS
Posts: 885
Post Thanks: 0
Thanked 0 Times in 0 Posts

I did this once (unfortunately) and was able to get things right again by simply firing up my work DTM and plugging the BB back into it. It then re-established connection to my BES account, and the required service books etc got put back as they were! I believe we must have "auto" enterprise activation because once I had my account created I have never had to bother my IT guys whenever I have switched to a new phone or upgraded my OS.
Experience is a wonderful thing. It enables you to recognize a mistake when you make it again

Telus - 8130 - BES/BIS
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.