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Old 08-30-2005, 04:48 PM   #1 (permalink)
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Default Fix corupt srv book w/o recradleing w/ BES?

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Hi,
I have a client in Aspen who's cradle is in Dallas. He doesn't have a send button when he replies to a e-mail.

The forum said it is a corrupt service book. He is on BES but will be in Aspen for 2 weeks so he can't re-cradle and re-generate a new encryption key.

Is there another way to fix this problem?

Thank you for your help!
Amy
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Old 08-30-2005, 04:49 PM   #2 (permalink)
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This is a Blackberry 7280 - Amy
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Old 08-30-2005, 04:57 PM   #3 (permalink)
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What version BES is he on? If it is 4.0, he can go into Options/Security and scroll to the bottom and regenerate a new encryption key
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Old 08-30-2005, 05:11 PM   #4 (permalink)
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Hi - Thanks for your reply. I will check the version number and reply again.
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Old 08-30-2005, 05:17 PM   #5 (permalink)
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We are on BES 4.0. I'm not sure of the version on the device itself. Once I sign into the BES and go to options/security and regenerate a new key will I need to do anything on the 7280 itself?
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Old 08-30-2005, 07:32 PM   #6 (permalink)
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On the 7280 itself.
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