BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 08-30-2005, 06:50 PM   #1 (permalink)
New Member
 
Join Date: Aug 2005
Model: 7250
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Help. "Transaction error - decryption error" when I try to send email

Please Login to Remove!

We have several Blackberries in our firm, all 7750 and 7250 models. This error only occurs on our 7250 models. We also have a Blackberry Enterprise Server. There is never a single solution to fix the "transaction error - decryption error" message. When this problem comes up, the user can still receive email on his Blackberry, he just can't send email from his Blackberry. We've talked to Verizon Wireless tech support, and Blackberry tech support. Sometimes we fix it by manually updating the encryption key. Sometimes we need to do a reboot, recreate the encryption key, and then sync. Now I have two devices that I cannot fix with these solutions.

We have a Blackberry Enterprise Server v.3.6. The 7750 models (Which do not give us this problem) are running 3.6 desktop software. The 7250 models come with 4.0 desktop software. Verizon Wireless tech support assures us that running Desktop Manager v. 4.0 with BES 3.6 works just fine, and it is not an issue. But the only devices that keep giving us this "decryption error" are the devices running on 4.0 desktop software. Does anyone know if there is a known issue using v. 4.0 desktop software with v. 3.6 Enterprise Software?

Any ideas on fixing the "Transaction error - Decryption error" when sending email from the Blackberry?
Offline  
Old 08-30-2005, 08:27 PM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2005
Model: 8800
Carrier: ATT
Posts: 87
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The only solution that I have seen is to uninstall the desktop and handheld managers from the users computer and reboot. Then remove them from the BES, delete all the Desktop service books from the handheld and run DBclean.exe on the users C: drive. The DBclean will clean the registry and such. Then reboot, install all the BB managers, add the user back to the BES and sync...this will create a new encryption key and you are good to go.
Offline  
Old 09-01-2005, 02:20 AM   #3 (permalink)
Talking BlackBerry Encyclopedia
 
Join Date: Feb 2005
Location: Alberta
Model: 8300
Carrier: Rogers
Posts: 350
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Another solution, download the latest desktop manager for Rogers it is the 4.0 SP1. regenerate the encryption key manually 3 times. that could fix it as well.
Offline  
Old 09-07-2005, 04:04 PM   #4 (permalink)
CrackBerry Addict
 
Join Date: Aug 2004
Model: 950
Carrier: robbers
Posts: 909
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

4.0 SP1 acknowledges in release notes to fix this problem..

it fixed it for me, I haven't had it since..
Offline  
Old 09-09-2005, 04:43 PM   #5 (permalink)
Zro
CrackBerry Addict
 
Zro's Avatar
 
Join Date: Mar 2005
Model: 8800
Carrier: Rogers
Posts: 597
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

If you are using base 4.0 desktop manager, you can either downgrade to version 3.6 service pack 3a or upgrade to 4.0 service pack 1.

once done, generate 3 encryption keys to overwrite the three keys that are stored in the mailbox to ensure that they are all good and won't give this error again.

Zro
Offline  
Old 03-09-2007, 03:33 PM   #6 (permalink)
New Member
 
Join Date: Mar 2007
Model: 7750
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Blackberry 7750 Email Problem

I am having problems sending email. The emails are sent but they are not readable. Any ideas on what is wrong?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.