09-01-2005, 05:21 AM
Join Date: Mar 2005
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| | Pre-Population
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I'm having to wipe an existing users BlackBerry 7290, because the unread mails were out of synch with their Outlook. However, I'm having trouble with Pre-Population - it only seems to be populating the BlackBerry with email messages since I re-activated it, instead of the 5 days, 200 messages set on the BES server.
I've removed the user from the BES and asked for the mailbox details to be deleted - I have then waited 1 hour and tried the activation process. But I still only get a few emails being populated.
Is there anything else I have to do?
It seems to remeber that it previously synched the mails before I wiped it - but I really want a fresh install with the last 5 days worth of messages,