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babyblueaxid 09-01-2005 11:50 AM

Open attachment not an option???
I have looked for this I promise! but haven't found this exact problem. I have been trying to open pictures that come as attachments in e-mail but when I highlight the attachment and click i do not get the option to open attachment. What am i doing wrong???

smbyers 09-01-2005 12:29 PM

Click the track wheel and Open Attachment.

babyblueaxid 09-01-2005 03:58 PM

thats not an option
That is the problem I push the track wheel and it does not give me the option to open attachment.

akdumga 09-01-2005 04:05 PM

I believe the Attachment Server determines if the attachment is transcodable, and if not, does not tell the BES to provide that "Open Attachment" option for the associated message.

I would check out your Attachment Server to figure out what may wrong.

momaxpalmer 09-01-2005 08:36 PM

Are you using BES or Desktop Redirector? Opening attachments isn't available if you're just using Desktop Redirector. It is available if you use Web Client.

I use Desktop Redirector. If I receive an email with an attachment that I want to open, I forward it to my BWC account. When it shows up on my BB, I can open it.

dodgydane 09-02-2005 04:40 AM

If you're on BES I'd try to test the attachment through the attachment server tab in BlackBerry Server Configuration; select test attachment service in the configuration option, and then submit the file you're trying to open on the BlackBerry. should tell you if it was successful or not.

I had issues with .tif's but after applying a service pack and testing the attachment service it worked fine.

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