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Old 09-06-2005, 02:41 PM   #1 (permalink)
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Default Setting up new Blackberry device

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I have been using a 7280 in an Enterprise setup for the past year. I have just got a 7100G and have put a call in for our IT department to set it up.

While I am waiting the week that typically takes, I tried it myself. I transferred the PIM card which enabled the device, and when I plugged it in to recharge it, The Blackberry Desktop client recognized the new Blackberry and synchronized everything.

I am now getting mail and the phone works. When I try to compose email though I get an error saying "No message services configured. You will only be able to save a draft". I tried going into settings/options/Enterprise activation and filled in the email and password I use. The device sits there and goes into a retry loop. Every time it retries, I get an email on my desktop with ASCII characters saying not to delete the message as it's used to transport data to the server.

Any ideas? Do I wait for IT to install it?

Old 09-06-2005, 03:01 PM   #2 (permalink)
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Sounds to me like you don't have the service books. You'd have to wait till the IT guys send it through activation, either wired or wirless.
Old 09-06-2005, 03:44 PM   #3 (permalink)
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Yeah marshalross is right. You need a CMIME service book to be able to send from the handheld. But that *should* have come over from the Desktop Manager when you cradled the handheld and switched over to it. You might want to try regenerating the encryption key to see if the service books come back. Otherwise you might have to get the Admin's to resend the service books from the BES as marshalross suggested.

The other possibility...I just looked at my IT Policies and there is one called "Desktop Allow Device Switch" which appears to control the ability of the Desktop Manager to switch to a new handheld. I haven't played around with this, but I wonder if they have this set perhaps DM doesn't give out service books so they have to change the handheld, but then again you are receiving mail so this is likely not the case.
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