Three devices are in use in the office - 8800, 8700, and 8300. We save messages with attachments for remote access We reset the "Keep Messages" to "Forever". But after a month or so, we try to open the attachment and it will not open. The parent message shows a red X.

We are prohibited from installing third party applications by policy.

Any way we can save word and spreadsheet documents other than in the email program - something inherent in the three devices? These aren't large documents usually.

Thanks.

How much available memory do you have on your phone? Sounds like the emails got deleted - or at least the attachments did.

"Forever" is not forever. It's more like "until your available memory get so low the blackberry is in danger of not being able to function". Check John Clark's excellent post on the subject for ways to reduce your memory use. For documents, I'd suggest getting a transflash card (micro SD) and saving the docs there where they will be safe.

http://www.blackberryforums.com/gene...ee-memory.html