BlackBerry Forums Support Community

acgercak · 09-16-2008, 07:29 AM

I sell blackberry service and I had a customer who was having trouble connecting his blackberry to the desktop manager via bluetooth. i followed all the directions that are in place at blackberry's website, but when you go to the connection settings on the blackberry desktop software, it doesn't allow me to configure the bluetooth. his computer doesn't show me that he has all the available services, it only allows me to use handsfree and dial up networking. any fixes that you know of?

thanks

--Adam

Redflea · 09-16-2008, 10:10 AM

This thread should help:

Anyone syncing 8100/8130 via Bluetooth?

bpickell · 10-18-2008, 03:34 PM

I was having the same problem. The problem is on the BES Server. There is an IT Policy restricting bluetooth connectivity. Below is an excerpt from a KB article on Blackberry's website.

Quote:

If your BlackBerry smartphone cannot be found on the Add Bluetooth Device window, your BlackBerry Enterprise Server may not have the proper IT policies enabled. Contact your system administrator to verify that the following IT policies are set to FALSE:

* Disable Desktop Connectivity
* Disable Wireless Bypass

Note: These IT policies are only available in BlackBerry Enterprise Server software version 4.0 Service Pack 3 and later.

If the admin doesn't know where these policies are located let me know and I'll write instructions on how to find them.

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Blackberry Desktop Manager and Bluetooth