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Old 09-16-2008, 10:34 AM   #1 (permalink)
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Default deleted items not syncing from outlook

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i have a curve setup on out company's BES and it wont sync the deleted items folder on outlook to the deleted items on the phone, was wondering if there is someway to resolve this.

thanks

El Josh
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Old 11-07-2008, 01:17 PM   #2 (permalink)
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There could be several causes for deleted items not synchronizing between your BB and Outlook:

I am assuming you have email reconciliation set correctly. To check, from your message list, goto Menu > Options > Email Reconciliation > Mailbox and Handheld.

1. While incoming messages sync immediately, deleted items can take 15 minutes or more to sync. This is by design to save cell tower traffic and BB battery life because a single data packet can contain multiple delete item commands.

2. If you delete an item on Outlook and empty the trash before the item syncs with your BB, the sync tag gets lost, so the message will stay on your BB.

3. If you use shift-delete from Outlook (bypassing the Deleted Items folder and immediately, permanently deleting an item) and your BES admin has turned off the feature to allow these items to sync, the message will stay on your BB.

4. If you delete more than one message at a time from your BB using Delete Prior from the menu, those messages will not sync with Outlook. This is by design so that you do not accidentally delete a bunch of messages.

For items 1 and 2, you can choose Reconcile Now from your Message menu. This tells the BES to stop whatever it is doing and process your request NOW! Use this feature RARELY such as for testing because if several people started using it as a standard, then the BES could get hung up with competing requests.

Last edited by BBmeister : 11-07-2008 at 02:21 PM.
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