BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 09-16-2008, 02:41 PM   #1 (permalink)
New Member
 
Join Date: Sep 2008
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Windows won't shut down when Blackberry on

Please Login to Remove!

Hi,

Looking for a solution to a problem. Windows XP is not shutting down when my Blackberry 8830 is turned on. When I choose to shut down and my Blackberry is on, the computer does not power down. It seems to start going through the shut down process and then hangs. All I see is the blue desktop background but no desktop. If I turn my Blackberry off before shutting down, Windows will shutdown without a problem.

It hasn't always done this, just started a couple months ago. Possibly coincides with a reset that I had to do on my Blackberry to resolve a problem syncing my Blackberry with my computer.

Has anyone encountered this before and know if a solution?

Thanks,
Linda
Offline  
Old 09-16-2008, 02:44 PM   #2 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,715
Post Thanks: 6
Thanked 115 Times in 82 Posts
Default

Are you shutting down the pc with the BB connected?
Offline  
Old 09-16-2008, 03:08 PM   #3 (permalink)
New Member
 
Join Date: Sep 2008
Model: 8830
PIN: N/A
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi John,

I'm not sure what you mean by connected. I'm using a bluetooth connection so it is not physically connected to my computer. Desktop Manager is closed at the time that I try to shutdown. I'm just wondering what has changed. I'm not doing anything differently but now I'm getting this strange shutdown behavior.

One thing to mention is that I did try installing Desktop Manager 4.3 to see if it would help (I was running 4.2.2) but it didn't help.

Linda
Offline  
Old 09-16-2008, 03:09 PM   #4 (permalink)
BBF Moderator
 
John Clark's Avatar
 
Join Date: Jun 2005
Model: Z30
OS: 10.2.1.x
PIN: s & needles
Carrier: AT&T
Posts: 34,715
Post Thanks: 6
Thanked 115 Times in 82 Posts
Default

I would disconnect the bluetooth connection before shutting down the computer.
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.