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Old 09-17-2008, 03:10 PM   #1 (permalink)
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Exclamation Blackberry not receiving e-mails and other problems

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I'm sure this one is out there a million times, and i tried to follow those suggestions, but here it goes...

first off, i've had my blackberry for about 3 weeks, its a curve 8310 from att.

this started a day or so ago. my blackberry is not receiving e-mails. in addition, the battery seems to be draining at a fairly quick rate. i don't call much or text, and i don't spend a horribly much time on the internet.

i tried restarting the device by removing the battery, and it would then display the e-mails, but it wouldn't receive any after that (now it doesnt even do that). i resent the service books twice, registered the wireless, and even deleted the e-mail account and re-registered them (2 gmail accounts).

it also seems to be running slow, taking several seconds to react to the movement of the trackball and usually has the "sending/receiving" arrows in the top right corner no matter what i'm doing. (you know, the arrows that come up when sending something to let you know its sending it).

any suggestions would be great!
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Old 09-17-2008, 03:14 PM   #2 (permalink)
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Welcome to the forums!

The slowness sounds almost like a memory related issue.

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Old 09-17-2008, 03:39 PM   #3 (permalink)
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What did you do just before this began? Did you load any applications, OS upgrade, etc.?
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Old 09-17-2008, 04:22 PM   #4 (permalink)
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I had the exact same problems this weekend. I did every step you names, twice. Still nothing. I got on the horn with AT&T and he suggested backing everything up and wiping the device. Bingo....worked like a charm. Up and running. Easy peasy.

Good luck. Kim
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Old 09-17-2008, 07:07 PM   #5 (permalink)
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Quote:
Originally Posted by bbluv View Post
uggested backing everything up and wiping the device.

I did that and it worked. Let's hope it stays that way. Thanks for everyone's help!!!!

-Katie
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