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Old 09-17-2008, 03:27 PM   #1 (permalink)
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Hello,

The issue is that the user cannot see changes made in the OWA interface on the web, in his BB. he deletes messages in web outlook, or moves them to a different folder, and they are not doing the same thing on the BB.

He was working in web outlook for a little while and went back to his bb and 9 emails were on Blackberry that were deleted in outlook. 8 showing as unread. Even though he read them in web outlook. the messages are not getting back to the blackberry from exchange. even after 3 forced reconciliations.

yesterday it was temporarily working after i had him delete the CMIME service book and I resent it from the BES, and he reconciled.

application logs show this:

[40700] (09/14 11:26:03.887):{0x1610} {user@domain} Receiving packet from device, size=40, TransactionId=987847837, Tag=16492, content type=CMIME, cmd=0x3
[40698] (09/14 11:26:03.887):{0x1610} {user@domain} Receiving OTAFM request from device, Tag=16492, TransactionId=987847837
[30275] (09/14 11:26:03.887):{0x1610} {user@domain} Received SEND_CHANGES_REQUEST from device
[40692] (09/14 11:26:03.887):{0x1610} {user@domain} Starting message moved rescan
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domaint} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1705712614
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-198615450
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-563472994
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-2022903170
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-240277067
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-605134611
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-969992155
[40719] (09/14 11:26:04.106):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.106):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1699707243
[40719] (09/14 11:26:04.106):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID

Etc, etc, Any help would be greatly appreciated.
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Old 09-22-2008, 11:22 AM   #2 (permalink)
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Quote:
Originally Posted by BBHMS View Post
Hello,

The issue is that the user cannot see changes made in the OWA interface on the web, in his BB. he deletes messages in web outlook, or moves them to a different folder, and they are not doing the same thing on the BB.

He was working in web outlook for a little while and went back to his bb and 9 emails were on Blackberry that were deleted in outlook. 8 showing as unread. Even though he read them in web outlook. the messages are not getting back to the blackberry from exchange. even after 3 forced reconciliations.

yesterday it was temporarily working after i had him delete the CMIME service book and I resent it from the BES, and he reconciled.

application logs show this:

[40700] (09/14 11:26:03.887):{0x1610} {user@domain} Receiving packet from device, size=40, TransactionId=987847837, Tag=16492, content type=CMIME, cmd=0x3
[40698] (09/14 11:26:03.887):{0x1610} {user@domain} Receiving OTAFM request from device, Tag=16492, TransactionId=987847837
[30275] (09/14 11:26:03.887):{0x1610} {user@domain} Received SEND_CHANGES_REQUEST from device
[40692] (09/14 11:26:03.887):{0x1610} {user@domain} Starting message moved rescan
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domaint} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1705712614
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-198615450
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-563472994
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-2022903170
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-240277067
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-605134611
[40719] (09/14 11:26:04.090):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.090):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-969992155
[40719] (09/14 11:26:04.106):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID
[40599] (09/14 11:26:04.106):{0x1610} {user@domain} GetNewMovedMessages - Could not find folder entry id in folder list for RefId=-1699707243
[40719] (09/14 11:26:04.106):{0x1610} {user@domain} GetFolderIDFromList No folder ID in list for EntryID

Etc, etc, Any help would be greatly appreciated.
ANYONE?
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Old 10-08-2008, 09:52 AM   #3 (permalink)
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I am having the same issue...were you able to resolve?
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