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Old 09-08-2005, 07:46 PM   #1 (permalink)
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Angry Word 2003 attachments will not open

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Hi. I currently have a problem with Word 2003 attachments. They will not open. I get an error "unknown document format. Resend?". The blackberry server is currently 3.6, running service pack 1. The handheld is running version 3.7.121(Platform Word 2000 documents open fine, as do any other attachment such as excel 2003. Not sure what the problem might be. Have tried resetting handheld, both hard and soft, and reinstalled the software. Any help would be greatly appreciated. Thanks
Old 09-09-2005, 06:43 AM   #2 (permalink)
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I believe if you try upgrading the BB's to 4.0.XXX (the latest version) software it should help. You can find the upgrades on the BB site or usually on the carriers site.

Good luck
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Last edited by blkberryboy : 09-09-2005 at 06:46 AM.
Old 09-09-2005, 07:20 AM   #3 (permalink)
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id say the upgrade to 4.0 would answer all your questions
Old 09-09-2005, 08:43 AM   #4 (permalink)
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I have the same error unrecognized document format when opening Word 2003 documents. Im running a 7290 on Cingular but our BES is on 3.6. Can I assume that upgrading the BES to 4.0.x should resolve this ?

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