Originally Posted by phone_caller
We are unable to identify your handheld. Typically this is caused by using the wrong BlackBerry Browser to access this service. Please ensure that you are using the browser called "Internet Browser".
This is the message that I get when I try it. I have a Cingular 7290, version 4.0, BIS.
I get this same message... and I have a 7250 form Verizon. I have been getting this same message since I got my BB last April or May.
When I wrote to Blackberry about it (Figuring the page didn't recognize the phone cause it was brand new at the time) the Blackberry folks said that they don't provide support and that I would need to contact Verizon... When I called Verizon they said that I needed to contact Blackberry.
Basically the folks at Blackberry and the folks at Verizon don't want to deal with the issue... so they shove it off on somebody else.
Anyway, if anybody ever figures out how to make this work for Verizon that would be great... Or perhaps I am missing some setting on my phone.