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Old 09-09-2005, 12:37 PM   #1 (permalink)
Thumbs Must Hurt
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Default Webclient User Unable to access email

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I currently have a 7290 with Cingular. My domain hosting company (Globat) recently updated their email system and now my domains hosted with them require me to use my full email as to login as oppssed to just the username. Also it requires a secure server checked to send mail. I have modified the webclient to use the full email as the login and assumed that would work. i was wrong.

I cannot seem to get this problem solved. All of my other email from Comcast to other hosted domains with Network Solutions can push the email to my device. All of the usual leave mail on server settings and the only thing globat can offer is a forwarder.

Anybody else expeirience this problem? It was fine before the upgrade.
Old 09-10-2005, 08:23 AM   #2 (permalink)
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take the copy foward and use that... it's faster and you'll know where the problem exists if you don't receive your email in the future.
Old 09-19-2005, 07:44 PM   #3 (permalink)
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Default Blackberry and Globat

Hey there,

I do not have Cingular service but another GSM provider, who gave me a solution to the problem. I am assuming you have a similar Blackberry interface one you are logged in at Cingular.

1. Go into your "customize blackberry settings" sections accessible from your account on the Cingular website (sorry -not sure how that access looks)
2. Click on email options
3. Find where you can customize your blackberry settings
4. Click on "Profile"
5. Select "Customize your settings to receive messages from other email accounts."
6. Delete your existing account
7. Select "Add account"
8. Enter the following:

Email: [email address]
User name: a
Password: a
Password 2: a

This will send you to more customized pages with more email options

9. Select "Internet Service Provider Email"
10. Add your email server and confirm port
11. Put in all the new info - correct this time
12. Select finish.

This took care of it for me, but if my vague instructions do not match your interface, I would call Cingular and they should be able to take care of it. Good luck. This was frustrating!
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