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Old 09-22-2008, 06:13 PM   #1 (permalink)
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Default Help Please: Webmail redesign = no access

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I'm in need of urgent help. My company redesigned our webmail front page and BIS requested I validate my email account again however it is not accepting the new server address:

webmail.companyname.com/CookieAuth.dll?GetLogon?reason=1&formdir=1

It used to be:

webmail.companyname.com/exchange

Am I inputting wrong info?

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Old 09-22-2008, 06:19 PM   #2 (permalink)
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Wow. That is rough the same exact thing happened to me. All RIM BIS Scripts require that the url end in "/exchange" without that the script has not starting point and will not function. You might have more luck pressing your company and IT to change it stating that the non-standard front-end is breaking a technology that millions of people use.

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Old 09-22-2008, 09:24 PM   #3 (permalink)
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Sounds like an issue to discuss with your IT staff.
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