Originally Posted by bbbbbb
My proposed solution:
I think BB should at least help customers on this issue provided that customers can prove the ownership of the device at the time they raise this issue, e.g. video clip showing IMEI and PIN.
That's the problem though. Anyone can post the IMEI and PIN from a stolen or "found" BB... How exactly do you prove ownership? I think you'd need a sales receipt with the PIN and IMEI on it from a reputable vendor -- but then how do you determine who's reputable and who isn't?
This is something where the buyer really needs to do his/her homework (applicable to any expensive/technical purchase anyway) to ensure that the old BIS account was deleted by the seller's carrier. Carriers generally don't do this when a wireless account is closed.
Again, your best bet is to have your carrier escalate this matter to RIM (like they're supposed to).