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Old 09-25-2008, 02:27 PM   #1 (permalink)
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Default 8310 Will not Sync with 4.5

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I have a Pearl 8310 that I have been using successfully with DM 4.2.2. It suddenly stopped syncing altogether. The DM software hangs once a connection is established. I followed instructions for a clean uninstall/reinstall of DM using 4.5 and completely wiping all registries, etc. The software appears to be running well, however, when I connect the mobile device the Desktop Manager hangs and I cannot set sync settings or have access to the BB. I have spent most of my time cleaning up the DM. What should I be looking at? Obviously this is not the problem.

Thanks.
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Old 09-25-2008, 02:31 PM   #2 (permalink)
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Welcome to the BBForums.

I would look at installing DM 4.6 on your PC... DM4.5 was buggy, in my opinion.
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Old 09-29-2008, 02:55 PM   #3 (permalink)
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This is my third version of DM installed and all respond the same way to a connected BB trying to sync. Could it be the software in the BB? How do I reinstall that?
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Old 09-29-2008, 02:56 PM   #4 (permalink)
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Where is your USB plugged to the PC? Must be a rear USB port... not a USB hub, not a monitor hub or a front PC port.
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Old 09-29-2008, 02:59 PM   #5 (permalink)
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It's plugged into a USB port on the side of the laptop (Dell Latitude).
I guess I can't upgrade the OS if the computer doesn't recognize the sync.
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Old 09-29-2008, 03:01 PM   #6 (permalink)
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You could try installing DM 4.6, many people report better success with it.
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Old 09-29-2008, 03:06 PM   #7 (permalink)
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OK -- we'll give it a try. It just seems like something has gone wrong with the mobile device because DM behaves well until it is connected. I'll get back to you when I try it. thanks.
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